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Doesn't RecommendNegative OutlookDisapproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Rackspace full-time (More than a year)
Great opportunity for career experience. The ping pong tables, fueling stations (free coffee, soda machines, fruits, occasional donuts and tacos), themed conference rooms, dress code, gym...pretty much the physical environment. Work from home opportunities and a laid back Friday. To be honest, Friday's are pretty slow because work from home to most means do as little work as possible. Also, teams accommodate letting you take time, off the books, to run personal errands, leave early to get children from day care, and doc visits. Then, of course, the front line Rackers. You make many friends here and I think the front line Rackers bond more due to many hardships they share.
I agree with the majority of the Cons I have read from other reviewers. As a Manager, there are deep issues within the ranks of our leadership. I have seen many of our highly valued managers leave due to the changes of this company. Since I have started, the entire leadership page on the web site has changed every leadership position with the exception of a few. (Makes me wonder, if Wall Street is the reason our previous great leaders left due to market pressures to seek profit before greatness) This is where Rackspace is today. A leadership team mostly based on the buddy system. Our senior leaders are now making haphazard decisions on the strategy of the company. It's really based on gut feeling and complaints/ideas of a hand full of customers. The company is always in a reactionary mode due to market pressures and not sound strategy and dedicated focus. This is causing problems for so many of our Rackers. We are losing talent at a rapid pace and the void is filled by naive rookies that believe they can change it for the better. However, middle managers have given up fighting the good fight for our Rackers. They now participate in the squandering of great ideas. This is because they couldn't get great any ideas through to senior leaders. Hence, a new cycle emerges. Unfortunately, this cancer is reaching us the frontline leaders. We are now being held to "process over greatness". We must cover our a** and ask our Rackers to CYA. I want to believe things will change but it continues to worsen.
Advice to Management
To my peers, have an exit strategy. Polish your resume and prep for the next interview. I you still believe in this company, do what's right even if you must risk your job. Continue fighting for the changes that are needed until you are asked to leave. To senior leadership, wake up! Your Rackerpulse scores are at its lowest points. You are the problem, stop pointing blame at your front line leaders. Stop assuming things will get better with more process and training for your teams. The teams do not have an execution problem. They have a senior management problem.