Rackspace Systems Engineer Jobs

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Show:  All Results Last 7 Days
30+ days ago

Manager, Fanatical Support

Rackspace Austin, TX

In this role you will: • Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to… Rackspace


2 days ago

Sr. Software Developer – new

Rackspace Blacksburg, VA

include: translating functional requirements into conceptual and detailed designs; providing estimates for development effort; implementing proof of… Rackspace


30+ days ago

Systems Architect- Digital Solutions

Rackspace San Antonio, TX

Rackspace Digital is currently seeking a Digital Product Engineer who will be responsible for making architectural design decisions, solving complex… Rackspace


30+ days ago

OpenPOWER Systems Architect V

Rackspace San Antonio, TX

Do you want to work on new frontier of Open Hardware and Software design? Do you want to work in a role that sits at the nexus of Open Compute… Rackspace


30+ days ago

DevOps Engineer

Rackspace San Antonio, TX

of the DevOps Engineer include: load testing customer applications to assist with performance tuning and capacity planning, and contributing to open… Rackspace


5 days ago

Product Ops Engineer III

Rackspace San Antonio, TX

The Product Ops Engineer III is and integral part of the Digital Product Group and will help develop and release products and services targeting the… Rackspace


30+ days ago

Windows Nimbus Engineer

Rackspace San Antonio, TX

Rackspace is currently looking for outstanding Windows Nimbus Engineer to join our world class team. The Rackspace Windows SE is involved in… Rackspace


30+ days ago

Site Reliability Engineer - Linux

Rackspace San Antonio, TX

• Engages with the Account Team to ensure Critical Application Services… Rackspace


11 days ago

Product Engineer II

Rackspace San Antonio, TX

PRIMARY RESPONSIBILITY: Manage the technical aspects across solution lines. Provide strategic and technical leadership on functional teams to manage… Rackspace


18 days ago

Product Operations Engineer

Rackspace San Antonio, TX

PRIMARY RESPONSIBILITY: Develops internal systems integration requirements for future product releases. Ensures all requirements for new products are… Rackspace


Rackspace Reviews

3.3
607 Reviews
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Recommend to a friend
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Taylor Rhodes
57 Ratings
  • Helpful (2)

    Good place to work but losing grip on values/culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Security Administrator III in San Antonio, TX
    Current Employee - Network Security Administrator III in San Antonio, TX

    I have been working at Rackspace full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent place to learn and grow with plenty of opportunities to do so. Nothing will hold you back but yourself. Training classes are offered quite often. Industry certificates are reimbursed upon completion.

    I guess soda on tap is a pro..?

    Cons

    There is no real sense of direction. It feels as though every six months a new strategy is put in to place then no follow through. Rinse, repeat. Telling your employee base to embrace change is a very poor way to disguise your lack of leadership and vision.

    Senior management doesn't seem to grasp that front line customer support is continuously understaffed. It always feels as though the blame is placed upon the support teams themselves rather than a staffing issue. No amount of eloquently worded 'be engaged and work harder, guys!' emails will change the fact that constant under staffing kills morale.

    Front line support feels like working for a different company than the rest of the positions and departments. There is not enough staffing for the majority of front line support to attend the 'fun' events. The phone calls and ticket queue is a ball and chain if you happen to be a support role.

    401k matching is laughable. Quarterly bonus payouts favor management, double percentage payout vs. customer facing roles.

    Compensation is low compared to industry average for technical support roles.

    Advice to Management

    Please listen to your front line support employees when it is voiced that under staffing is an issue. Stop waiting until ticket queues and response times go through the roof.

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