RadioShack – Brooklyn, NY
• Accurate diagnosis of device issues and repair estimates often conducted remotely over the phone with store technicians • Support the development… RadioShack
RadioShack – Ramsey, NJ
The Sales Technician Associate is the repair specialist and brand ambassador in their store for the FixIT repair program. The Technician leverages… RadioShack
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at RadioShack full-time (more than an year)Pros
- Coworkers I work with are good people and the work environment is very friendly no matter who's store I work in. This really makes a difference and why I put 2 stars instead of one.
- Perks are good. Discounts, vendor deals, contests.
- Good way to learn about tech and be surrounded by like minded individuals.
- Good job for someone new to sales to learn skills if they're in a store with good management.
- Company seems to be to trying to improve image to public. It's somewhat exciting to see what this develops into.
- If you show potential, you can move up to be an ASM/SM.Cons
- Too many hats to wear with too little pay. As a sales associate, your role is to be a sales guy/gal, stock boy, visual merchandiser and tech support for very close to minimum wage pay. The competition pays their employee much more and their only role is sell. The pay really does not match the work. As a key holder you're given managerial responsibilities but with the same pay as an associate. That makes no sense.
- Balancing time is difficult when goals are unrealistically high. Trying to make as many sales as possible to hit your goal (and make enough money) while trying to maintain the stock in a section of the store is exhausting. There's not enough time in your shift to do it all.
- The pressure of guiding a conversation with a customer towards a wireless topic regardless of what they are buying is getting out of hand. You can't force someone into buying something. It only leads to bad customer service.
- Some services are a disservice to customers which I feel is morally wrong for even offering them, but must be done to meet goals. Not very motivating at all.
- Favoritism. It sucks.
- Product selection is very limited and is missing what made Radioshack, well, Radioshack. This is the biggest complaint from customers.
- Proper training is never done because there is so much to be done the staff is overwhelmed and is also put out to sell without finishing it. This leads to the employee looking incompetent and a very pissed off customer.
- If you show potential, you can move up to be an ASM/SM with sucky pay.Advice to ManagementAdvice
- This is for management on the corporate level who aren't on the frontlines with the associates/key holders/ASM/SM/DM. Take feedback from us on what is working and what is not working. Come and visit the stores and speak to your employees and ask for honest feedback.
- Pay your employee what we are worth. We are on the frontlines interacting with the your target market, taking the good and the bad face on. The biggest complaint isn't rude people, or too much work or not enough training (lord knows not that) but it's "I don't get paid enough for this".
- Don't make new programs or operation rules just for the sake of it. As soon as we get comfortable with a good flow, you change things up and wonder thing aren't going as planned.
I for one will be looking for another job if things don't start to get better soon.Doesn't RecommendNeutral OutlookApproves of CEO