Recommind Jobs in San Francisco, CA

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Recommind Reviews

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Steve King
38 Ratings
  • Helpful (5)

    Internally sub-par.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Recommind full-time


    4 weeks vacation and flexibility with managing your workload and daily goals. A good place to make a path for yourself and work independently. The people/personalities in the workforce are great.


    Working there has its challenges, due to internal structure and issues. Each department works without enough relation to any other: so, a client can go through a POC and get told one thing, be sent along to client services who has to try to support whatever was "sold", and then be further supported by internal tech- and customer support teams without the bandwidth and sometimes know-how to meet client requests. This is made worse by rushed and inadequately QA'd software and software updates. Anyone who works at Recommind knows the dirty undercarriage of the platform, and there was a deep dive of morale when the latest release turned out to be the same same old software with a new skin on top of it to make it look different, but with an added layer of innovations many of which were unfortunately broken. To compound this work stress, the software masterminds are all in Germany, locked away from the front line employees by time zones, limited work hours, and a rule against direct access to them. Its like being a cable subscriber with no 1-800 number. The result is that when human labor is used as the bandaid to try to workaround or hide major software issues, it leaves the cogs in the machine (client-facing folks) wanting to run to the door. And many do. This brings me to the last criticism which is a culture of ignoring employee happiness. Because its the eDiscovery industry, its too easy for higher ups to call long days that turn into nights and a lack of personal distance from your phone and email, a mere trait of demanding clientele. When, In fact, much of it is people laying their bodies out to bridge the chasm in company software and process quality. There is lip service to employees not having to resort "to heroics," but heroes employees remain to prevent or fix issues.

    Advice to Management

    Use some of that generous layer of VP staff to bring decision makers into the trenches. Log in to the software you are selling. Experience trying to send work product through the internal channels when something is due. Interface with the technical departments when technical problems or questions arise. I guarantee, you will feel daily frustration, but will actually understand where the most basic but big issues are.

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