Regus Jobs & Careers in Leeds, South East England, England

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10 days ago

Customer Services, Regus Express

Regus UK Westerham, England

Join us and we’ll give you all the training and development you’ll need to build a successful and rewarding career with a growing global company… Regus UK


Regus Reviews

352 Reviews
2.8
352 Reviews
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
215 Ratings
  1. 3 people found this helpful  

    Horrific Working Environment in the name of Growth at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Leeds, South East England, England (UK)
    Current Employee - General Manager in Leeds, South East England, England (UK)

    I have been working at Regus full-time for more than a year

    Pros

    -The people you work with in your region
    -Weekends off
    -Opportunities for good CSRs to progress to Senior CSRs

    Cons

    -High stress
    -Unfair commission structure for salespeople
    -Email only contact with Accounts/Billing all in the name of cost cutting
    -Complete lack connection of Core Values to frontline teams

    Advice to ManagementAdvice

    The core value of Regus is 'Customer, Colleagues and Commercial' , it should be 'Growth at the expense of Customers and Colleagues'

    The Senior management should consider the following:

    If Customer and Colleagues are so important why has the business frozen recruitment of relief staff whilst slowly reducing the headcount in centres

    Why does it not pay its salespeople commission on every deal done instead of only paying out if you hit unachievable target?

    Why do you need to send 10 emails to manila to sort out one simple billing issue?

    Why do you never give out salary increases yet expect more and more from your centre team

    Why is staff turnover so high?

    Engage more with staff to simplify and improve process
    Give GMs the chance to recruit another CSR if really needed
    Give GMs commission on EVERY deal they close - watch your number of deals go up

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO