Regus

  www.reguscareers.com
  www.reguscareers.com

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Regus Reviews

387 Reviews
2.7
387 Reviews
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
236 Ratings
  1. 2 people found this helpful  

    The worst-run company I have ever seen.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Csr1 in Los Angeles, CA
    Current Employee - Csr1 in Los Angeles, CA

    I have been working at Regus full-time (more than an year)

    Pros

    There is certainly a variety of tasks you will engage in at Regus. It will prove valuable experience in dealing with the demands of other jobs.

    Cons

    This is literally the worst-run company I have seen in twenty years of work at large companies and startups. Management is completely divorced from the realities of the business, and judges employees based on unreachable metrics that have nothing to do with the work at hand. Systems designed for employee use are outright broken, utterly unuseable, and require hours of workarounds and back-sending for even the simplest of tasks. Departments are encouraged not to talk to one another and to bury requests in lost and redundant ticketing systems (of which there are EIGHT at last count). Pay is terrible relative to skillset required and no raises are on offering, while bonus promises are unilateral lies. Training is absolutely non-existent, and you are expected to intuit how to use broken systems that don't work instantly or be penalized financially.

    Advice to ManagementAdvice

    Throw the entire structure of the company out and start over. Not one single department functions as requested, and the CSRs and GMs on the frontline are consequently unable to do their jobs. Outsourcing billing and operational tasks to the Philippines has resulted in time delays of 3 days for even the simplest request and replies that have no relation to the English language. Stop harassing your employees over minutia when you assign them thirty hours of tasks to perform in eight, and then harass anyone who even applies for overtime.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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