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26 days ago

Home Care Support Workers

Response Littlemore, Oxford (But required to work on other sites in Oxfordshire), United Kingdom

The role includes all aspects of personal care, meal preparation, shopping and housework. Response are currently expanding their service and are… Glassdoor

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Response Reviews

7 Reviews
7 Reviews
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Response Managing Director Brian Bannatyne
Brian Bannatyne
5 Ratings

    The worst job I have ever had. If you are given the chance, run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Glasgow, Scotland (UK)
    Former Employee - Customer Service Advisor in Glasgow, Scotland (UK)

    I worked at Response full-time (less than an year)


    I can't honestly think of any. On site cafeteria that's too expensive for the quality of food given.


    Everything. Everything about this place is terrible. The hours, the staff, the training. We were not trained properly and had little understanding of what to actually expect on the call centre floor. The hours of work were terrible and the time taken to request holidays was utterly shocking with 80% of requests from ALL staff going unaswered. The company had thousands of posters promoting good work ethic and being friendly to one another but by far the was the rudest environment I have ever had the unfortune of working in. Team leaders were nasty and unforgiving. Other staff members were rude and unhelpful for new staff. I myself was let go because despite being given unrealistic targets, I received 2 letters from customers I had helped, letters saying how excellent my service was. I was given a verbal warning for one of those calls because it "took too long". The situation? A son, his father and a lawyer on the phone to me (on the phone to student loans for the 8th time) enquiring as to why he wasnt being funded. Due to several errors with system and other incompetent staff, his account had been disabled and 4 months prior to all this, the mother had passed away. I had been at the job for 5 weeks (also this being my first call centre AND being only 17) I took the call for 3 hours and made sure that everything was put back on track. The boy got funding intime for his course and received the correct funding. A verbal warning for DOING THE RIGHT THING is unacceptable.

    Advice to ManagementAdvice

    Liquidize the company and start again. You have shocking policies where it is easier to fire a lot of people then bring in half that number during the busiest time in the year to deal with the increase in calls and the new staff have little to none experience. But don't worry, that just means you can fire them aswell, and drive up the numbers of people you have hired. Because that's all you guys care about. Not the customers, not your employees and apparently not your reputation either as everyone I have ever met that has worked or working for RESPONSE, shares the same opinion. This is a terrible place to work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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