Rogers Communications

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Rogers Communications Jobs & Careers in Canada

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14 days ago

Assistant Gérant de Magasin

Rogers Saint-Bruno

Fiudo Vente au Détail est à la recherche d’un assistant-gérant de magasin à temps plein désireux d’offrir une expérience différente en matière de… Rogers


5 days ago

Senior Editor, Digital

Rogers Toronto

, along with the Editor in Chief, Group Publisher and Deputy Editor: • Develop, support, socialize and maintain our digital media strategy and… Rogers


6 days ago

Technical Care Consultant

Rogers Moncton

• Be committed to "being there" for our customers and share our dedication in striving to deliver world class Technical support and first call… Rogers


4 days ago

Retail Sales Associate - The Glebe

Rogers Ottawa

• Deliver the sales of products and services by determining the customer needs and recommending the best solutions • Responsible for achieving… Rogers


5 days ago

Senior Designer

Rogers Toronto

, along with the Art Director: • Support the art team and develop materials to maintain our multiplatform media strategy and product roadmap… Rogers


18 days ago

ETL Lead

Rogers Brampton

• Take ownership of ETL design and all aspects related to ETL development • Technical mentoring of team members • Coordinate development… Rogers


6 days ago

Roaming and Service Assurance Specialist

Rogers Brampton

Reporting to the Manager of Roaming and Service Assurance, the candidate will provide operational support for Rogers current and next generation of… Rogers


6 days ago

Data/Voice Enhanced Service NOC - NOC Specialist

Rogers Brampton

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That's… Rogers


7 days ago

Circulation Manager, Consumer Publishing Brands

Rogers Toronto

• Help lead execution of all aspects of consumer marketing programs with close collaboration with brand teams • Work on the development and… Rogers


14 days ago

Manager, Sales Training

Rogers Toronto

Vicinity is a new innovative turn-key Loyalty Platform that Rogers is launching for local small business owners in Canada. The product allows small… Rogers


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Rogers Communications President and CEO Guy Laurence
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  1. 1 person found this helpful  

    Great people, company itself has it's ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative in Waterloo, ON (Canada)
    Current Employee - Customer Services Representative in Waterloo, ON (Canada)

    I have been working at Rogers Communications part-time (more than an year)

    Pros

    You'll generally have a great time with your co-workers; the few that aren't so great don't tend to stick around very long. Especially as a part-time job during my University years it was fun to hang out with people around my age at work. You'll find a variety of good, sociable and generally competent people that are fine to work with.

    Scheduling was very flexible and the managers were more than happy to try and schedule around birthdays, sickness, class, etc.

    Great Health and Dental benefits, an Employee Share Purchase plan which is quite good and 50% off your (regularly priced) services. The benefits are actually very good, can't really ask for more from an entry level job.

    Pay is quite good: minimum wage + commissions with a yearly wage rate increase (though small). I was clearing $1500/month doing part-time (20-23) hours a week. Holidays and back to school times especially were when the awesome paycheques came in.

    For management, it depends entirely on your store. The location I worked at had relaxed and friendly managers who knew the products, were happy to help you with a sale or answer your questions and overall were fantastic to work for. They were helpful in coaching your bad behaviors and nuturing your good ones and giving you advice to help your sales numbers.

    Cons

    System crashes. The Rogers systems are embarassingly bad; every time there's an update things go down the toilet and you're unable to do the simplest things like switching out SIM cards or swapping defective cable equipment. When the systems work they're much slower than they should be and don't always work 100% which is terrible.

    There is a distinct lack of power to do anything as a front liner; you can't send out techs, can't issue credits, can't cut a deal on services. These are the three things you'll hear the most about and all you can do is shrug and tell them to call the ROGERS1 number or hand them the phone so they can call in store.

    Training as a new employee mostly takes place through a series of informational and interactive videos called Fast Tracks that, you guessed it, are slow and crash more often than they work. You'll spend your time sitting at a computer watching a video about an old phone that Rogers no longer carries and ignoring stares from customers who expect you to help them despite the clear "IN TRAINING" tag on your shirt.

    Of course it's a Retail job as well so you're going to be dealing with all the people who come in. Be prepared to hear how Rogers screwed them and they're going to Bell, or how they want credits or free phones or whatever other manner of ridiculousness and entitlement they can come up with.

    Upper management is out of touch with the going ons of the stores and only care about sales numbers. Productivity grinds to a halt when the Area Managers come around as the store has to be 100% clean and organized and run with a Host who gets in the way more than anything. Need help? Too bad, the Manager is busy getting reamed by the Area Managers in the back because your attach rates aren't up to snuff. Lineups? Well you only have 3 employees on the floor and one of them HAS to Host; no helping customers for them. God forbid you get someone who wants a hardware upgrade because the line grinds to a halt and people get irritated while the only other person who can help people is tied up listening to billing troubles that they have no power to help with. All the while there are managers in the back who can't come help because they have to entertain the Area Manager.

    Advice to ManagementAdvice

    Area Managers: unless you're coming to Host or help out with the line, stay away and don't come around. You can ream the managers over the phone without massively harming our productivity and morale.

    Managers: keep doing what you're doing. You guys are awesome and a big part of why working for Rogers is a good time.

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