Rogers Communications

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Rogers Communications Jobs & Careers

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2 days ago

Intermediate Copywriter, User Experience Design – new

Rogers Toronto

• Craft fresh, engaging, customer-focused copy. • Understand brand identity, ensuring that voice and tone aligns with existing guidelines… Rogers


8 days ago

Technical Delivery Lead

Rogers Brampton +2 locations

Reporting to the Manager of Maestro Solution & Design, this individual will be accountable for working closely with our application vendor to design… Rogers


14 days ago

Sr. Endeca Developer

Rogers Brampton

Rogers Customer Experience IT Digital Channels team is currently seeking an unusually talented and experienced developer for the role of Sr. Endeca… Rogers


2 days ago

Architect, Data Platforms – new

Rogers Brampton

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That's… Rogers


13 days ago

Data Warehouse Technical Delivery Lead

Rogers Brampton

• Support solution conceptualization and design through to the managing the implementation of new and existing systems which will have a data… Rogers


20 days ago

Database Expert - DMS

Rogers Communications Brampton

• Participate in the internal customer requirements gathering with the objective of designing data management solutions that best meet the customer… Rogers Communications


22 days ago

Production Support Analyst

Rogers Brampton

• Provide Application and System support. • 24/7 On-call on rotation basis along with other team member. • Investigate and analyze… Rogers


13 days ago

Program Consultant, Team Effectiveness

Rogers Toronto

• Lead the design, development, delivery, and evaluation of high performance team offers for leaders at Rogers. This includes: o Network and work… Rogers


11 days ago

Product Manager, Enterprise Wireless Services

Rogers Toronto

The successful candidate requires a solid foundation in the wireless industry along with a deep technical understanding of wireless services. The… Rogers


2 days ago

Sr. System Analyst – new

Rogers Brampton

The System Administrator is responsible for the administration and maintenance of UNIX/Linux-based systems, and Database servers. The environment is… Rogers


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Rogers Communications President and CEO Guy Laurence
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  1. 1 person found this helpful  

    Great people, company itself has it's ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative in Waterloo, ON (Canada)
    Current Employee - Customer Services Representative in Waterloo, ON (Canada)

    I have been working at Rogers Communications part-time (more than an year)

    Pros

    You'll generally have a great time with your co-workers; the few that aren't so great don't tend to stick around very long. Especially as a part-time job during my University years it was fun to hang out with people around my age at work. You'll find a variety of good, sociable and generally competent people that are fine to work with.

    Scheduling was very flexible and the managers were more than happy to try and schedule around birthdays, sickness, class, etc.

    Great Health and Dental benefits, an Employee Share Purchase plan which is quite good and 50% off your (regularly priced) services. The benefits are actually very good, can't really ask for more from an entry level job.

    Pay is quite good: minimum wage + commissions with a yearly wage rate increase (though small). I was clearing $1500/month doing part-time (20-23) hours a week. Holidays and back to school times especially were when the awesome paycheques came in.

    For management, it depends entirely on your store. The location I worked at had relaxed and friendly managers who knew the products, were happy to help you with a sale or answer your questions and overall were fantastic to work for. They were helpful in coaching your bad behaviors and nuturing your good ones and giving you advice to help your sales numbers.

    Cons

    System crashes. The Rogers systems are embarassingly bad; every time there's an update things go down the toilet and you're unable to do the simplest things like switching out SIM cards or swapping defective cable equipment. When the systems work they're much slower than they should be and don't always work 100% which is terrible.

    There is a distinct lack of power to do anything as a front liner; you can't send out techs, can't issue credits, can't cut a deal on services. These are the three things you'll hear the most about and all you can do is shrug and tell them to call the ROGERS1 number or hand them the phone so they can call in store.

    Training as a new employee mostly takes place through a series of informational and interactive videos called Fast Tracks that, you guessed it, are slow and crash more often than they work. You'll spend your time sitting at a computer watching a video about an old phone that Rogers no longer carries and ignoring stares from customers who expect you to help them despite the clear "IN TRAINING" tag on your shirt.

    Of course it's a Retail job as well so you're going to be dealing with all the people who come in. Be prepared to hear how Rogers screwed them and they're going to Bell, or how they want credits or free phones or whatever other manner of ridiculousness and entitlement they can come up with.

    Upper management is out of touch with the going ons of the stores and only care about sales numbers. Productivity grinds to a halt when the Area Managers come around as the store has to be 100% clean and organized and run with a Host who gets in the way more than anything. Need help? Too bad, the Manager is busy getting reamed by the Area Managers in the back because your attach rates aren't up to snuff. Lineups? Well you only have 3 employees on the floor and one of them HAS to Host; no helping customers for them. God forbid you get someone who wants a hardware upgrade because the line grinds to a halt and people get irritated while the only other person who can help people is tied up listening to billing troubles that they have no power to help with. All the while there are managers in the back who can't come help because they have to entertain the Area Manager.

    Advice to ManagementAdvice

    Area Managers: unless you're coming to Host or help out with the line, stay away and don't come around. You can ream the managers over the phone without massively harming our productivity and morale.

    Managers: keep doing what you're doing. You guys are awesome and a big part of why working for Rogers is a good time.

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    Neutral Outlook
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