Rogers Communications

  www.rogers.com
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Rogers Communications Jobs & Careers

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17 days ago

Service à la clientèle

Rogers Montreal

S’engager à offrir un service à la clientèle exceptionnel en tissant des liens solides avec une grande variété de clients. Écouter… Rogers


4 days ago

Community Coordinator, Rogers Radio

Rogers Sudbury

• Grow and maintain community relationships • Secure community partnerships • Work closely with Program, Promotion and Sales Directors to… Rogers


4 days ago

Product Marketing Manager, Access/Data Centres & Cloud

Rogers Toronto

The candidate is responsible for driving all marketing activities in support of the Access/Data Centres & Cloud Product/Solutions portfolio… Rogers


3 days ago

Customer Care Representative - The Shopping Channel – new

Rogers Mississauga

• Handle a high volume of incoming customer calls • Communicate with energy, and personal confidence • Demonstrate a Customer First Attitude… Rogers


7 days ago

Database Administrator

Rogers Brampton

• Interact with fellow Database Administrators to disseminate process and configuration improvements. Should be good at automating various processes… Rogers


18 days ago

Senior Manager-Fido Loyalty

Rogers Montreal

Rejoindre les rangs de la compagnie de communications et médias la plus dynamique du Canada, qu'est-ce que ça signifie ? Ça signifie que vous… Rogers


5 days ago

Sr Solutions Analyst - Customer Care Channel

Rogers Brampton

• Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions… Rogers


26 days ago

Bilingual Fraud Analyst (French/English)

Rogers Toronto

Rogers Communications is the industry leading diversified Canadian communications company. We are engaged in three primary lines of business… Rogers


5 days ago

Program Manager, PMO Launch Readiness

Rogers Toronto

• Leading and managing concurrent projects / programs through all phases of the project lifecycle (Initiation through Closure). • Developing… Rogers


24 days ago

Sr. Pricing Analyst

Rogers Toronto

This role actively engages with the Sales, Marketing and Finance teams in order to understand unique customer needs and to help build profitable… Rogers


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Rogers Communications Reviews

629 Reviews
3.2
629 Reviews
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Rogers Communications President and CEO Guy Laurence
Guy Laurence
100 Ratings
  1. 1 person found this helpful  

    Sadly, Rogers is a company which lives up to its reputation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Toronto, ON (Canada)
    Current Employee - Analyst in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time for more than 3 years

    Pros

    This is a large company. You can expect very good benefits and other fringe bonuses associated with a large company. The new CEO does seem genuinely interested in improving the company and there are many decent people working there.

    Cons

    Usual "big corporation" problem with silos both in departments and in technology. The current CEO is trying to break down departmental silos, but there is still no will to clean up the back-end technological hodge-podge which creates loopholes, system issues with all sorts of legacy software (some of the cable switching programs date to the 1960's!) and wastes vast amounts of everyone's time and money. Replacement initiatives have been stillborn, or half-implemented, worsening the problem rather than improving it.

    Pay is slightly worse than industry standard for many middle positions, though recent attempts have been made to address this.

    There is also a great deal of tribal empire building, as certain managers and directors pad their departments, promoting within a clique (usually people they came up with). If you're in, you're in, if you're out, you're out, regardless of skills, discipline, personality or other objective factors. Some departments have become horribly bloated in this way, with a very high manager-to-staff ratio of (1:4 was the worst I personally observed).

    The darkest aspect of this company is an underlying ethos that affects many senior managers. Put simply, it is to do anything you can get away with. Cuts in an initial salary offer to new hires, responsibilities shifted to suppliers or companies, corners cut, spurious firings disguised as layoffs, prices and fees raised, service lowered, you name it. It even works internally with the little departmental empires: If a director can dump something ugly on another department, they will. If they can take the credit for something or grab a lucrative task which will increase their department size and budget, they will.

    This leads to the final point: Loyalty is foreign here. You must fight your co-workers for promotions to maintain forward momentum. If you dare to become comfortable in a position for four or five years, your reward is to move to the top of the layoff list, as they calculate how they can hire someone who hasn't had X years of raises. If you do not climb the ladder, you will be kicked off.

    Advice to ManagementAdvice

    Knock your directors and senior managers down a peg. And a half. Lord knows they could use it.

    If anyone needs more oversight there, it's senior management, not frontline employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO