Rogers Communications

Rogers Communications Jobs & Careers in Kitchener, ON

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14 days ago

Program Director, Country/CHYM

Rogers Communications Kitchener

• Management, motivation and recruitment of the Country/CHYM programming department. • Coordinating with music, production, news and promotions… Rogers Communications

15 days ago

Customer Service Representative

Rogers Communications Kitchener

• Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions… Rogers Communications

9 days ago

Part Time Casual Operator (Kitchener Radio & Video)

Rogers Communications Kitchener

• Operate and produce material for both radio broadcasts & video webcasts • Assist with the production of on-air shows as required. • Record… Rogers Communications

8 days ago

Part-Time Promotions Coordinator, Rogers Radio

Rogers Communications Kitchener

• Execute station events and on-site promotions, including set up of various signage, equipment, and driving of branded vehicles for CHYM… Rogers Communications

10 days ago

Territory Sales Representative

Rogers Communications Kitchener

Include: • Meet or exceed sales targets for Digital Cable, Rogers Hi Speed Internet, Rogers Home Phone and Rogers Smart Home Monitoring by… Rogers Communications

13 days ago

Retail Sales Associate

Rogers Communications Kitchener +5 locations

• Drive the sale of products and services through consistent achievement or over achievement of individual sales and other targets • Determine… Rogers Communications

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Rogers Communications President and CEO Guy Laurence
Guy Laurence
139 Ratings
  • 1 person found this helpful  

    Good in the beginning, terrible under "Guy".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative in Kitchener, ON (Canada)
    Current Employee - Customer Services Representative in Kitchener, ON (Canada)

    I have been working at Rogers Communications full-time (more than 5 years)


    -Good starting salary
    -Benefits cover 90% of your expenses
    -50% off services
    -Great commission if you can sell


    -Pretty much everything else.
    -Most managers don't care about their front line employees whatsoever. They only care about meeting metrics and what shareholders want. Micro managment runs rampant here.
    -Senior management who have no clue how to manage departments who just sit in offices and bark out orders.
    - No customer loyal or retention programs make for very difficult converstions.
    -If you're legitimately sick, they refer you to an insurance adjudicator Morneau Chappelle who will do anything in their power to deny your claim for STD benefits so you get fired.
    -Mass layoffs of tenured employees for "restructuring."
    -Unrealisitic sales targets
    -Gossip and talking behind peoples back.
    -Third party call centers who are just drones; they're underpaid and can't even complete the simplest tasks without transferring or escalating calls.

    Advice to ManagementAdvice

    Stop treating your front line employees like children.

    Get rid of third party call centers

    Bring back customer loyalty and retention programs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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