Rogers Communications Jobs in Kitchener, ON

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2 days ago

Inside Sales Representative – new

Rogers Kitchener

The Rogers Direct Web Sales team at 85 Grand Crest is hiring for Inside Sales Representatives with a start date of October 19, 2015. As an Inside… Rogers

6 days ago

Store Manager

Rogers Kitchener

• Recruit, develop and retain a high-performing sales, service and technical team • Create a positive team environment that builds morale… Rogers

6 days ago

Retail Sales Associate

Rogers Kitchener +3 locations

• Build and establish customer relationships • Build customer relationships by providing prompt and exceptional sales and after-sales service… Rogers

14 days ago

Retail Assistant Manager

Rogers Communications Cambridge

Rogers Retail is seeking a Full-time, Assistant Store Manager who is enthusiastic about delivering a differentiated Sales & Service experience within… Rogers Communications

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Rogers Communications President and CEO Guy Laurence
Guy Laurence
203 Ratings
  • Helpful (3)

    Good in the beginning, terrible under "Guy".

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Representative in Kitchener, ON (Canada)
    Current Employee - Customer Services Representative in Kitchener, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rogers Communications full-time (More than 5 years)


    -Good starting salary -Benefits cover 90% of your expenses -50% off services -Great commission if you can sell


    -Pretty much everything else. -Most managers don't care about their front line employees whatsoever. They only care about meeting metrics and what shareholders want. Micro managment runs rampant here. -Senior management who have no clue how to manage departments who just sit in offices and bark out orders. - No customer loyal or retention programs make for very difficult converstions. -If you're legitimately sick, they refer you to an insurance adjudicator Morneau Chappelle who will do anything in their power to deny your claim for STD benefits so you get fired. -Mass layoffs of tenured employees for "restructuring." -Unrealisitic sales targets -Gossip and talking behind peoples back. -Third party call centers who are just drones; they're underpaid and can't even complete the simplest tasks without transferring or escalating calls.

    Advice to Management

    Stop treating your front line employees like children. Get rid of third party call centers Bring back customer loyalty and retention programs.

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