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I worked at Russell Cellular full-time (more than an year)Pros
The store manager I worked under is amazing. We continuously out sold the rest of our district and did very well for a new store. As I showed my capabilities I was given more work and more trust by my store manager. I would work with her again. It was one of the best parts of that job. In spite of the other problems we faced I very much enjoyed making and maintaining the relationships I had with our customers.Cons
Our store had crippling technical problems for months and as far as I know it still does. Problems like not being able to make calls from the store, a snail crawl slow at best internet connection that often crashed and many others. Those issues were barely addressed by upper management and we were completely forgotten about by IT. Other problems included a very high turn over. Which lead to meeting many great individuals and many not so great. We had 12 employees under the district manager (dsm). Within the first 6 months of opening 7 of the original 12 quit or were fired and 3 replacements also quit or were fired. By the time I left I was the only original wireless sales rep remaining from the original 9 (the 3 store managers were still there).
Other reviews have mentioned a lack of pay in comparison to other third party retailers. This lead to us losing several wonderful team members because - hey - who doesn't want more pay for their work. I personally had a problem with making the same amount as coworkers who did far less that me and had less experience. I never missed the monthly goal but if you compared when I started to when I quit the difference in goals is astronomical (but the pay was the same). I never saw results from cold calling while working here. A few coworkers did but not many. Low stock is also a big issue. Most customers would rather go to a Verizon office in town than wait. Russell Cellular corporate needs to give approval (even to store managers!) for everything. Expect to spend a long time on the phone everyday with Verizon. Our Verizon account system is quite limited and if you need to do anything besides activating a new line you may need to call in and wait. We don't have an express line to Verizon. We call the same number as customers and wait like customers.
Low pay for the field
Increased expectations without increased pay
Higher management (DSM+) does not seem to value you
High turn over
Low stock, long wait time for orders
Low stock amount of accessories, cases, etc.
Corporate does not trust you and it is worn on their sleeveAdvice to ManagementAdvice
I don't know what management can do. I was very vocal about the problems I thought we had while I worked there. If RC wants to improve maybe they should listen to their employees. I think they hold us (Store managers and Sales reps) at an arms length because of the high turn over. They could really improve the relationships they have with employees who have value, the ones they want to keep. After a few months there is no reason given by corporate to not leave for a higher paying job in the same field.
Great idea, great coworkers, terrible execution, terrible relationship between upper management and the employees SELLING YOUR PRODUCTDoesn't RecommendNegative OutlookNo opinion of CEO