SHL Jobs & Careers in Washington, DC

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SHL Reviews

5 Reviews
5 Reviews
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0 Ratings

    It paid the bills but they focus too much on metrics

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    Former Employee - Help Desk Customer Service  in  Atlanta, GA
    Former Employee - Help Desk Customer Service in Atlanta, GA

    I worked at SHL full-time for more than a year


    Excellent training and a very busy work place; plenty of work to do each day of the week.


    VERY heavy focus on metrics; expected to "WOW every caller" but you get dinged if you take the time required to actually do so.

    Advice to ManagementAdvice

    Take those metrics in balance with what you ASK the rep to do. You want us to "educate the callers" and "promote and explain other solutions" but then you ding people that actually DO it.

    Positive Outlook