SYKES Jobs & Careers in Malvern, AR

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18 days ago

Recruiting Coordinator

Sykes Enterprise Malvern, AR

• Adherence to SYKES policies on ethics and integrity • Recruits all positions in the call center. • Develops plans and time lines to meet… Sykes Enterprise

22 days ago

Mgr Account Operations

Sykes Enterprise Malvern, AR

• Adherence to SYKES policies on ethics and integrity • Manage defined support services including planning, development, implementation and… Sykes Enterprise

16 days ago

Customer Service Representative with Upsell Support

Sykes Enterprise Malvern, AR

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise

SYKES Reviews

369 Reviews
369 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
200 Ratings

    Disclosed Malvern AR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Disclosed in Malvern, AR
    Former Employee - Disclosed in Malvern, AR

    I worked at SYKES full-time (more than 3 years)


    Most the people are like family. Pay isn't horrible for the area. Always clean.
    Great incentive program for money
    Involved in community
    There were more before last 8 months but these have changed.


    Tons of payroll issues. Working there many years I have had over 10 payroll issues and few that were never corrected no matter how long I tried or who I talked too.
    They promote to many unexperienced manager from Team leads even to most recent promoted account managers they ignore so many simple problems from dress code to bad conversations from both agents and team managers. The new director promotes from phone contacts instead of talent for all promotions. There is alot of criticism with little recognition. Most the good managers have left due to the recent changes. Many of former employee's feel the same with this place. The HR staff cannot seem to help people with problems but instead gossip about them. They tell you to pre plan needed time off over 3 weeks then say this or that on why it won't happen. I like many others have left the company due to the incompetence of the management staff running this place straight into the ground. Listen to your employees they have many complaints however your "leaders" do not listen. Although many have heard about Blooms 3 million dollar embezzlement he was a leader and helped others not treat then like they don't matter or take part in conversations distracting in others. I would have stayed with this company for life however they have changes that must be made and it starts at the top. I could go on about many things with the "support" however it wouldn't matter. Sykes malvern has become the new Accent hot springs. To all thinking of joining exploring other options never hurts In my opinion. P. S NOT WILLING TO RECOMEND

    Advice to ManagementAdvice

    Train your management at all levels or hire others. If you don't do either you will continue losing quality employees and to the new director don't promote new TM and AM that can't do the job at most all my peers will tell u they miss work because they hate their boss and criticism from you and Tm. All your talented management has left since July.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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