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I have been working at SYKESRecommendsPositive OutlookApproves of CEORecommendsPositive OutlookApproves of CEO
I won't say it's perfect but there's absolutely chances to do better. For example the commissions and stuff It makes it a little bit better!
Having Net Rep tied to getting overtime. Net rep is something that the customer get a text about and it could have nothing to do with you. The customer might get another survey about someone else and you get it because the customer doesn't relalize.
Advice to Management
Upper Management is great... More worried about my TM and FSR's