SYKES

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SYKES Jobs & Careers in Wise, VA

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11 days ago

Sr Team Leader

Sykes Enterprise Wise, VA

• Adherence to SYKES policies on ethics and integrity. • Through effective leadership, focuses on team performance and attrition. Creates and… Sykes Enterprise


11 days ago

Maintenance Assistant

Sykes Enterprise Wise, VA

• Adherence to SYKES policies on ethics and integrity. • Sweeps, mops, scrubs, and vacuums bathrooms, hallways, break rooms, entrances, office… Sykes Enterprise


SYKES Reviews

403 Reviews
2.3
403 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
216 Ratings
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    • Comp & Benefits
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    Former Employee - Customer Service Representative in Wise, VA
    Former Employee - Customer Service Representative in Wise, VA

    I worked at SYKES full-time (more than a year)

    Pros

    Your feet aren't about to fall off at work because you really aren't doing physical work. It's all mental. The trainers are usually nice.

    Cons

    They put customers ahead of employees. If there is a major snowstorm and the roads are too bad, you get chewed out for missing. It's impossible to get off for NECESSARY DOCTOR'S APPOINTMENTS THAT CANNOT BE RESCHEDULED EASILY! I hate it for the customers who have to wait longer on the phone but sometimes, you just have to deal with it. I hate waiting too but there are worse things that could happen. If a 10.0 magnitude earthquake happened or if a gunman went on a rampage there, they'd still expect us to stay on the phone because 'our customers depend on us."

     Too much favoritism happens. People who get promoted usually do not deserve it.

    If you want access to the paystub system, Globalview, tough luck! It takes them 6 months to give you your login credentials. If you forget your credentials, there's another 6 months before they get back to you. Usually hesitant to give you your paystub if you have direct deposit.

    Seniority is never considered. For those agents who mentor training classes and transition groups, the business usually picks newer agents over those who know everything inside and out.

    For attendance, you are allowed 22 points for missing. That may seem really good, when it is, but when you have to take the hit on attendance instead of getting approved for the time off that you need, it isn't. I got fired for 24 points before other people who had close to 50 points. If you are sick and you have a doctor's note, you still get it counted against you for the first two days.

    Quality assurance agents are complete morons, with the exception of a couple. Same goes for management.

    Advice to ManagementAdvice

    Be more competent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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