Sacramento Municipal Jobs & Careers in Sacramento, CA

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30+ days ago

Energy Coordinator - Special Projects

Sacramento Municipal Sacramento, CA

2) Prioritizes projects and directs resources and integration of processes of business segments which support the Grid Planning & Operations… Glassdoor


30+ days ago

Manager, Human Resource Services

Sacramento Municipal Sacramento, CA

• Plan and manage the budget of human resources operations. • Contract with outside suppliers to… Glassdoor


30+ days ago

Power Systems Operations Training Instructor

Sacramento Municipal Sacramento, CA

3) Analyze and assesses the needs for new training programs or enhancements by evaluating the effectiveness of current programs; evaluates training… Glassdoor


6 days ago

Network Administrator (Physical/Infrastructure)

Sacramento Municipal Sacramento, CA

• Provide 24-hour on-call support. Minimum Qualifications Knowledge of… Glassdoor


30 days ago

SAP Basis Specialist *Repost

Sacramento Municipal Sacramento, CA

• Understands and applies methodologies and procedures. • Cross-train existing Basis staff members in newer Netweaver… Glassdoor


Sacramento Municipal Reviews

16 Reviews
3.0
16 Reviews
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Arlen Orchard
1 Rating
  1. 1 person found this helpful  

    SMUD, great pay, little to no chance of moving up the ladder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Sacramento, CA
    Current Employee - Customer Service Representative in Sacramento, CA

    I have been working at Sacramento Municipal full-time for more than 3 years

    Pros

    SMUD treats its employees very well. The pay is above and beyond what you would receive at a call center and the supervisors are top notch. Generally we are treated well and have all of our needs met. Benefits are comparable to other places and our health is a major priority for SMUD.

    Cons

    There is pretty much zero opportunity to move up the ladder at SMUD. Many of us enter the call center in hopes of branching out and moving into different departments or opportunities. Due to the good benefits, pay and scarcity of job opportunities, people stay in their positions until retirement and that means no chance for many qualified people to use their talent to benefit the company. The training department at SMUD is pretty useless. The final con is a Q.A. (Quality Assurance) department that spends hours scrutinizing a single call an employee received and manipulating the numbers so that they can ensure that they still have a job tomorrow. This is the equivalent of a police officer shooting into a home and then "arriving" five minutes later to take care of the problem. Employees are ripped by these "Monday morning quarterbacks" who are more focused on justifying their existence than helping customers.

    Advice to ManagementAdvice

    You have great employees who are capable of so much more than you give them credit for. They are smart, dedicated and have the intelligence to handle challenging situations. Instead of limiting their abilities and opportunities, give them the opportunity to grow and contribute even more to the company.

    Recommends
    Negative Outlook
    Approves of CEO