Sage Jobs in Herndon, VA

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6 days ago

Inside Sales Engineer

Sage Reston, VA

A trusted name in fixed asset management for 30 years, Sage Fixed Assets solutions help eliminate redundant data entry, increase accuracy, and reduce… Sage


30+ days ago

Customer Care Representative I

Sage Reston, VA

A trusted name in fixed asset management for 30 years, Sage Fixed Assets solutions help eliminate redundant data entry, increase accuracy, and reduce… Sage


30+ days ago

Lead Development Specialist

Sage Reston, VA

Make outbound calls to qualify leads. · Follow up on sales leads generated by our marketing department. · Nurture leads until they are at a qualified… Sage


30+ days ago

Director, Demand Generation

Sage Reston, VA

The Director, Demand Generation will develop, communicate and implement the strategic direction of the demand generation function. Responsibility for… Sage


30+ days ago

Director Product Marketing

Sage Reston, VA

The Director of Product Marketing is responsible for bringing to market product and solution offerings; including development of marketing strategy… Sage


30+ days ago

Marketing Analyst, Senior - Performance Management (Data Analyst)

Sage Reston, VA

The Senior Marketing Analyst will be in support of the Payments business at Sage, this role is responsible for the providing information and insights… Sage


30+ days ago

Customer Support Analyst II - SPS, Tier II support and spanish bilingual is required.

Sage Reston, VA

Sage Payment Solutions, an experienced company in the payment processing industry is seeking a Customer Support Analyst II responsible for providing… Sage


Sage Reviews

2.8
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Recommend to a friend
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Stephen Kelly
10 Ratings
  • Helpful (12)

    Want a support job? Look somewhere else

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Analyst in Herndon, VA
    Current Employee - Support Analyst in Herndon, VA

    I have been working at Sage full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free food once in a while Ability to take a late/early shift if you prefer a certain work schedule.

    Cons

    -Cross training: Expect to support multiple products with barely any training. The training for the original support product was good. It took about 30 days to go through it. Now they are making us take on other products with only 8 hours of training! I feel bad for any customer who pay thousands of dollars and get a support rep that knows less about the product then they do. Each product you become 'trained' on doubles your work load so expect to take a lot more calls. -Lack of compensation for increased work: If you are unlucky enough to be 'crosstrained' don't expect to get paid more, even though you ARE doing two jobs at the same time. Other techs have been assigned tasks such as being administrators for Sage City, or other non-support tasks without any bonuses/pay raises. Sage doesn't believe in compensating for you doing additional work. -They removed hazard weather pay, just to save money. Can't work from home when it snows? Too bad, use your vacation time. -Removal of all bonuses/perks: In the past 6 months they've removed all bonuses/rewards for doing exceptional work. You used to be able to earn one paid day off a month and earn an extra couple hundred dollars a quarter. -Four people have left the support department in the past few months and management has stated they will not be hiring new people. When 35% percent of the department leaves, you should at least try to replace them. I hope our customers love their longer hold times! -Huge disconnect between employees and management: It amazes me how blind the upper management is. Either lower management is not doing they're job reporting what issues there are, or they're just sweeping it under the rug. Fun fact: We use to get surveys every quarter on how we like the job and the companies direction, but ever since these changes started rolling in over a year ago we haven't had a single survey. Hmm....

    Advice to Management

    - Compensate your employees properly. If you double their work load, they at least deserve a pay raise. Maybe this is why everyone is leaving or looking for a way out -Actually go to the employees about issues. Don't trust what lower management says. Maybe you should talk to the people who actually are having the issues -Hire more techs. Tax season is coming and it will be brutal with only 6 people on the phones. -Bring back incentives. Do you know why people would generate leads or really push for great customer service? It was because they wanted that cash bonus or extra paid days off! Employee moral has never been lower. -Learn to actually manage, not sit behind a desk and browse facebook all day.


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