Sage North America

  www.na.sage.com
  www.na.sage.com

Sage North America Customer Support Analyst II Jobs & Careers

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Sage North America Reviews

287 Reviews
2.9
287 Reviews
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Sage North America President & CEO Pascal Houillon
Pascal Houillon
85 Ratings
  1. 2 people found this helpful  

    Cattle mentality for call center employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Beaverton, OR
    Current Employee - Anonymous Employee in Beaverton, OR

    I have been working at Sage North America full-time (more than 5 years)

    Pros

    Stable employment, they rarely lay off call center employees
    Casual dress code (sneakers, t-shirts)

    Cons

    No room for professional growth. You can be stuck answering phones for years before a promotion opportunity comes along.
    Sales engineers are usually the first people to be let go when there is a layoff.
    Annual "raise" is a joke. Consider yourself lucky if you even get 2-3%, some years you may not get one at all.
    Call center employees are overworked and underpaid for what they do.

    Advice to ManagementAdvice

    Stop changing your company statement every few years. Find one that works and sticks with it.
    QA department needs to do a better job of finding bugs BEFORE the software is released, not afterwards.
    There needs to be a better flow of communication between the call center analysts and development

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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