Sage North America
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Sage North America full-time (more than 5 years)Pros
Stable employment, they rarely lay off call center employees
Casual dress code (sneakers, t-shirts)Cons
No room for professional growth. You can be stuck answering phones for years before a promotion opportunity comes along.
Sales engineers are usually the first people to be let go when there is a layoff.
Annual "raise" is a joke. Consider yourself lucky if you even get 2-3%, some years you may not get one at all.
Call center employees are overworked and underpaid for what they do.Advice to ManagementAdvice
Stop changing your company statement every few years. Find one that works and sticks with it.
QA department needs to do a better job of finding bugs BEFORE the software is released, not afterwards.
There needs to be a better flow of communication between the call center analysts and developmentDoesn't RecommendNeutral OutlookApproves of CEO