Sage North America

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Sage North America Jobs & Careers in Herndon, VA

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21 days ago

National Account Manager II

Sage Herndon, VA

• Manages new and existing client accounts within a specific geographic territory and establishes themselves as the contact for all sales issues… Sage


28 days ago

Account Executive - Inside Sales

Sage Herndon, VA

Are you a dynamic sales professional? Sage Payment Solutions, a division of Sage North America, is looking for individuals with proven outbound Sales… Sage


16 days ago

Product Manager

Sage Reston, VA

• Detailed requirements that align to the release theme and vision • Delivery, tracking, and closing out of all… Sage


30+ days ago

Dir, Business Development - SPS

Sage McLean, VA

• Source potential partner business deals based on the strategic plan set by the VP of Business Development • Screen potential business deals by… Sage


30+ days ago

Software Engineer - Web Development

Sage McLean, VA

• Analyze, design, program, debug, and modify complex software enhancement features and/or new software products • Debug and fix software… Sage


5 days ago

Customer Support Analyst I - SPS

Sage McLean, VA

Sage Software, the leading provider of software for small to medium business, is currently looking for a dynamic person to join our Customer Support… Sage


21 days ago

Director Product Marketing

Sage McLean, VA

The Director of Product Marketing is responsible for bringing to market product and solution offerings; including development of marketing strategy… Sage


30+ days ago

Software Engineer - Desktop / C#

Sage McLean, VA

• Code, analyze, and small scale design of software • Debug and fix software defects • Participate in code reviews • Participate in project… Sage


21 days ago

Senior Field Marketing Specialist

Sage McLean, VA

Sage Payments is a leader in payment process solutions to small and mid-size businesses across North America. We are looking for a driven Field… Sage


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Sage North America President & CEO Pascal Houillon
Pascal Houillon
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    Want a support job? Look somewhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Analyst in Herndon, VA
    Current Employee - Support Analyst in Herndon, VA

    I have been working at Sage North America full-time

    Pros

    Free food once in a while

    Ability to take a late/early shift if you prefer a certain work schedule.

    Cons

    -Cross training: Expect to support multiple products with barely any training. The training for the original support product was good. It took about 30 days to go through it. Now they are making us take on other products with only 8 hours of training! I feel bad for any customer who pay thousands of dollars and get a support rep that knows less about the product then they do. Each product you become 'trained' on doubles your work load so expect to take a lot more calls.

    -Lack of compensation for increased work: If you are unlucky enough to be 'crosstrained' don't expect to get paid more, even though you ARE doing two jobs at the same time. Other techs have been assigned tasks such as being administrators for Sage City, or other non-support tasks without any bonuses/pay raises. Sage doesn't believe in compensating for you doing additional work.

    -They removed hazard weather pay, just to save money. Can't work from home when it snows? Too bad, use your vacation time.

    -Removal of all bonuses/perks: In the past 6 months they've removed all bonuses/rewards for doing exceptional work. You used to be able to earn one paid day off a month and earn an extra couple hundred dollars a quarter.

    -Four people have left the support department in the past few months and management has stated they will not be hiring new people. When 35% percent of the department leaves, you should at least try to replace them. I hope our customers love their longer hold times!

    -Huge disconnect between employees and management: It amazes me how blind the upper management is. Either lower management is not doing they're job reporting what issues there are, or they're just sweeping it under the rug. Fun fact: We use to get surveys every quarter on how we like the job and the companies direction, but ever since these changes started rolling in over a year ago we haven't had a single survey. Hmm....

    Advice to ManagementAdvice

    - Compensate your employees properly. If you double their work load, they at least deserve a pay raise. Maybe this is why everyone is leaving or looking for a way out

    -Actually go to the employees about issues. Don't trust what lower management says. Maybe you should talk to the people who actually are having the issues

    -Hire more techs. Tax season is coming and it will be brutal with only 6 people on the phones.

    -Bring back incentives. Do you know why people would generate leads or really push for great customer service? It was because they wanted that cash bonus or extra paid days off! Employee moral has never been lower.

    -Learn to actually manage, not sit behind a desk and browse facebook all day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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