Sallie Mae

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Sallie Mae Reviews

169 Reviews
169 Reviews
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John (Jack) F. Remondi
35 Ratings

    Sallie Mae helped me to gain more customer service experience, but failed to make me feel like I was valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fishers, IN
    Former Employee - Customer Service Representative in Fishers, IN

    I worked at Sallie Mae full-time (less than an year)


    They do give monthly bonuses if you meet your goal and they will help you pay for tuition if it directly relates to something they can use. They offered lots of overtime as well.


    It is very hard to move up. Contrary to belief, many of the customer service reps and collectors have degrees and are hoping to gain a different position in the future; however the opportunities are not there. They don't give very fair breaks and it's really hard to make a suggestion because they don't listen to it much.

    Advice to ManagementAdvice

    ALthough bonuses are great, if you don't make them attainable then you will continue to have a high turnover rate within the company. Also, don't continue to say there's tons of opportunities to move up when there isn't. No one wants to go from a customer service rep, to a Level 2 customer service rep....there's no difference in the work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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