SanMar – Robbinsville, NJ
San Mar is seeking a dynamic, engaging and hands-on Trainer for their Robbinsville, NJ Distribution Center (DC). The DC Trainer is responsible for… CareerBuilder
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at SanMar full-time (more than 3 years)Pros
For the most part, people that work there are genuinely happy to be at work and enjoy their jobs.
The benefits are good, and the owners often provide free breakfast, lunch, or after hours activities as thanks.
Once you learn the their operating system (order entry is an antiquated DOS or Linux based system that might have been new in 1980), the job is brainless and easy.
Most all the customers are happy to be doing business with SanMar.
Management give employees the power to say "yes" when fixing things for customers, rather than having to beg and plead to do simple refunds.
Quarterly bonuses for Account Executives with minimum of $900 payout.Cons
When I first started working there they required bachelors degrees for the Account Executive program but don't pay enough to cover basic living expenses AND student loan payments.
Pay advances are only once a year, regardless of merit, and usually small amounts (average $0.25 to $0.50 per hour increase).
Advancing in the call center is almost impossible unless you buy into the cliquish dynamic the Assistant Managers create.
Exposure to Assistant Managers is rare and sporadic; most employees only have contact with their direct supervisors.
When applying for other positions, sometimes the hiring team gives the impression that they have a specific person in mind for a job, but just posted it as an available position because they had to.
Caps on hourly wages are very low.
No tuition reimbursement.Advice to ManagementAdvice
Raise the caps on hourly wages.
Consider giving Account Executives more managerial roles with their Account Coordinators; build up managerial skills in the AE's to facilitate ease of transition from AE to supervisor or to other departments. d
Add in tuition reimbursement for people who really do want to make themselves more effective for the company, but whom you don't pay enough to afford continuing education.RecommendsPositive OutlookApproves of CEO