Satmetrix

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Satmetrix Reviews

71 Reviews
3.5
71 Reviews
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Satmetrix President, CEO, and Director Richard M. Owen
Richard M. Owen
60 Ratings
  •  

    Don't Assume that NPS/Customers are This Company's Central Focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - AE Sales in New York, NY
    Former Employee - AE Sales in New York, NY

    I worked at Satmetrix

    Pros

    Association with Reichheld, Brooks and Bain gives employees great access to meaningful information. Also, its always good to meet companies interested in improving results through customer centricity.

    Cons

    My perception is that this tech company's only differentiator is its consulting which it wants to sell less of because it impinges on the tech margin. Also, difficult to sell to companies you care about when you know the product isnt ready. I'm afraid that I wasnt very good at that.

    Advice to ManagementAdvice

    Get a product that works flawlessly, ride and increase the size of the NPS wave. Bain and Fred should rely on you for growth, not the other way around. Lead!

    Doesn't Recommend
    Disapproves of CEO

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