Schwan's – Fargo, ND
As a Route Sales Representative, you'll be in control of running a $300,000 route based food business. Our trucks are stocked with more than… Schwan's
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Schwan's full-time (less than a year)Doesn't RecommendNeutral OutlookNo opinion of CEODoesn't RecommendNeutral OutlookNo opinion of CEO
You are needed because retention rates for RSR's is moderately high. Good management at my depot. They are concerned about your development as a route driver. The company has a new CEO and is making a push for a better work/life balance, i.e. work 4 days a week for 12-14 hours each day. Weekly pay and opportunities to fill other route days to make more money. The highest compensation that I actually believe that an RSR can make for a year is about 80K for a 20 year RSR who has had the same route for many years. 2 year RSRs make about 40-50K.
Just finished my 4th week as a trainee. Current pay is $115 per day for fourteen hours. Comes out to about $8 per hour. Driving in all kinds of weather conditions, traffic, dogs, heat, cold, etc. If you are on a rural route restroom facilities are limited, even if you had time to stop and go. Sometimes it comes down to asking a customer to use their restroom (which is unprofessional) or going outside. I have heard of several RSRs soiling their pants because they were trying to hurry up and not stop.
This job is a balancing act. Company requires you to run about 70 stops on your route day while still expecting great customer engagement/service. If your stops are spread out you might have 30 seconds talk time per customer to take the order, then pull product from the truck, return and complete payment. Customers don't want to be rushed, and want to engage for a bit (especially the elderly ones) and take their time perusing the product book. It is unfortunate that we often have to contact the last 10-15 customers on our route that we can't get to them tonight because DOT rules for drive time have kicked-in. The customers say "why does Schwan's schedule so many customer stops per day"? Good question. If I had 40-50 stops there would be enough time, but then my total potential compensation for the day would be greatly reduced due to lack of commissions because of lower sales. The experienced RSRs know which customers will be home, who the good buyers are, and when they can skip them until next time. etc. What sucks is when you run somebody else's route and you don't know the customers you can skip over.
Equipment problems cause many heartaches. Truck problems, hand-held device problems, inventory problems, etc. GPS system can be challenging at times.
Advice to Management
Spare no expense on top-of-the-line equipment and training. Cut route stops to 40-50 and adjust the commission rates so that a decent level of compensation can be maintained with fewer stops.