Scottish Widows
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30 days ago

Customer Advisors

Scottish Widows Edinburgh, Scotland +2 locations

Working as part of our team, you'll be tasked with answering a wide variety of telephone enquiries from our customers. This means you will be… Jobg8

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Scottish Widows Building from Port Hamilton (Photo thanks to Geograph user Kim Traynor, Some Rights Reserved)
Scottish Widows HQ (Photo thanks to Geograph user Thomas Nugent, Some Rights Reserved)
Reflections in the Scottish Widows Building (Photo thanks to Geograph user Lisa Jarvis, Some Rights Reserved)

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Scottish Widows Reviews

7 Reviews
7 Reviews
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Scottish Widows CEO Toby Strauss
Toby Strauss
0 Ratings

    Good people, and good first experience of Financial Services industry, however the management is terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Administrator  in  Edinburgh, Scotland (UK)
    Former Employee - Customer Services Administrator in Edinburgh, Scotland (UK)

    I worked at Scottish Widows full-time for more than a year


    - Good social aspects in terms of big nights out and the company covering expenses for such
    - Good starting place for the financial services industry
    - Great people that work there


    - Management is awful, and generally doesn't have much clue about processes, etc. and are essentially just there to sort out wages, time you per work item, etc.
    - Near enough zero career opportunities, in terms of advancement, doing industry exams, moving around the business, etc.
    - Blame culture, in that you often find that you can get in trouble for any mistakes, other than it being seen as an opportunity for you to refine your skills in certain areas. You will find there is a certain 'quantity' of work to finish every day per person, and the tasks aren't tackled as a team, or from the perspective of ensuring top customer service.
    - If you ever find yourself in the telephony department, you are told when to go for lunch, when to go to the toilet, etc.
    - Old and unreliable systems, e.g they still use the oldest scanner in Scotland...

    Advice to ManagementAdvice

    - Allow more opportunity for movement and learning around the business.
    - Try understand the processes from start to finish a little more, before blaming people for not getting things done.
    - Communication. There seems to be a huge problem with this amongst all levels of management in Scottish Widows. Even more so, management is pretty much segregated from the workforce as a whole, and so it kind of becomes a 'us' and 'them' environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO