Sears

www.searshc.com

Sears Jobs & Careers in Cupertino, CA

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9 days ago

Outside Sales - $70-80k+ 1st Year

Sears Home Improvement San Jose, CA

The Project Consultant has pre-set sales appointments during scheduled appointment time frames. This is to include a full in-home product… Job Board


30+ days ago

Backroom Associate

Sears Holdings Cupertino, CA +7 locations

Jobs in the category are responsible for the execution of all receiving activities including unloading merchandise, merchandise preparation and… Beyond.com


10 days ago

Apparel Associate

Sears Cupertino, CA +2 locations

Jobs in this category are responsible for providing excellent customer service, maintaining merchandise presentation standards and execution of… Percipio Media


4 days ago

Sales Associate (Hardlines)

Sears Cupertino, CA +2 locations

Responsible for activities within the Hardlines department The Hardlines Sales Associate is responsible for enhancing the experience of our Members… Percipio Media


30+ days ago

Cashier

Sears Cupertino, CA +10 locations

Responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash wraps, as well… Percipio Media


23 days ago

Loss Prevention Associate

Sears Cupertino, CA +7 locations

Jobs in this category are responsible for protecting company assets through activities in safety, inventory recovery and internal/external theft… Percipio Media


12 days ago

Consultative Sales- Consumer Electronics

Sears Holdings Corporation Cupertino, CA +5 locations

Jobs in this category are responsible for: selling and servicing customers within one or more departments including Electronics; maintaining… Percipio Media


12 days ago

Consultative Sales- Mattress

Sears Holdings Corporation Cupertino, CA +4 locations

Jobs in this category are responsible for: selling and servicing customers within one or more departments including Mattresses; maintaining knowledge… Percipio Media


17 days ago

Sales Associate (Commission)

Sears Cupertino, CA +8 locations

Jobs in this category are responsible for: selling and servicing customers in one or more departments, including Home Appliances and Footwear… Percipio Media


10 days ago

Consultative Sales- Home Improvement

Sears Cupertino, CA +7 locations

Jobs in this category are responsible for: selling and servicing customers within one or more departments including Home Improvement, Lawn and… Percipio Media


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Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
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  •  

    Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sears Holdings in Cupertino, CA
    Former Employee - Sears Holdings in Cupertino, CA

    I worked at Sears part-time (more than 8 years)

    Pros

    Can be a Fun environment, friendly customers, great sales staff and professional. You can succeed if your thick skinned and willing to work with your sales staff. Team work is a must.

    Cons

    Unrealistic goals, sales floor is over staffed and not enough customers coming in through the door.

    Advice to ManagementAdvice

    Its out of the stores hands but for the company. However I think there is no solution to the problem its a sinking ship, its too late to turn it around as the customers have already walked away. Unless
    you are to follow some basic goals.
    Goal 1: Recapture customers no matter what, repeat, regular customers. Call customers back to the store and if you have to, personally invite them with a discount. Welcome them.
    Get rid of the idea that the warranty is the #1 goal, it should be down the list. Yes Profitable but your customers are what make the business.
    Goal2: Simplify your advertisements, rebates, and refer to goal #1. Eliminate competitor price matching, look over fry's advertisements. They know how to run a business.
    Goal 3: Treat your sales staff with respect, roll out the red carpet and praise them for exceed goals. Even if it means super high sales and no warranties. The goal should be top sales, and repeat customers. Pay them decently, reward them and pay them manufacture spiffs.
    Create realistic goals, individual goals, sales and warranty sales. A seasoned sales person will sell more than a new sales person. Throw out the idea of looking at sales per hour, its inaccurate and doesn't take into account of re-ringing merchandise. Average it out week per week to determine your staffing. Rarely you'll find the sales floors understaffed, your understaffed area's are in the hourly sections. If you have to higher more sales staff, pay them a overall higher commission. No one wants to come home knowing they owe Sears money.
    Goal 4: Call or mail your customers and find out what they dislike, why they are not returning. Is it the store, sales person, associate, product selection, delivery, service, rebates?
    Goal 5: Clean your stores, close the old ones, move them to new buildings, change the stores image, its outdated. Don't look at Home Depot, or Lowes, be "unique".
    Investigate, Find a Solution to the problem, Fix it ASAP

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