Sears Home Improvement – San Jose, CA
The Project Consultant has pre-set sales appointments during scheduled appointment time frames. This is to include a full in-home product… Job Board
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Sears part-time (more than 8 years)Pros
Can be a Fun environment, friendly customers, great sales staff and professional. You can succeed if your thick skinned and willing to work with your sales staff. Team work is a must.Cons
Unrealistic goals, sales floor is over staffed and not enough customers coming in through the door.Advice to ManagementAdvice
Its out of the stores hands but for the company. However I think there is no solution to the problem its a sinking ship, its too late to turn it around as the customers have already walked away. Unless
you are to follow some basic goals.
Goal 1: Recapture customers no matter what, repeat, regular customers. Call customers back to the store and if you have to, personally invite them with a discount. Welcome them.
Get rid of the idea that the warranty is the #1 goal, it should be down the list. Yes Profitable but your customers are what make the business.
Goal2: Simplify your advertisements, rebates, and refer to goal #1. Eliminate competitor price matching, look over fry's advertisements. They know how to run a business.
Goal 3: Treat your sales staff with respect, roll out the red carpet and praise them for exceed goals. Even if it means super high sales and no warranties. The goal should be top sales, and repeat customers. Pay them decently, reward them and pay them manufacture spiffs.
Create realistic goals, individual goals, sales and warranty sales. A seasoned sales person will sell more than a new sales person. Throw out the idea of looking at sales per hour, its inaccurate and doesn't take into account of re-ringing merchandise. Average it out week per week to determine your staffing. Rarely you'll find the sales floors understaffed, your understaffed area's are in the hourly sections. If you have to higher more sales staff, pay them a overall higher commission. No one wants to come home knowing they owe Sears money.
Goal 4: Call or mail your customers and find out what they dislike, why they are not returning. Is it the store, sales person, associate, product selection, delivery, service, rebates?
Goal 5: Clean your stores, close the old ones, move them to new buildings, change the stores image, its outdated. Don't look at Home Depot, or Lowes, be "unique".
Investigate, Find a Solution to the problem, Fix it ASAP