Sears

  www.searshc.com
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Sears Jobs & Careers in Cupertino, CA

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Show:  All Results Last 7 Days
25 days ago

Assistant Store Manager, Operations #1488 San Jose, CA - Eastridge

Stores - Sears San Jose, CA

• Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments. • Selects… Glassdoor


30+ days ago

Assistant Store Manager, Brand Central #1958 San Jose, CA (Oakridge)

Stores - Sears San Jose, CA

• Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments. • Selects… Glassdoor


20 days ago

Sears Home Solutions Advisor

Sears Roebuck and Co. Pleasanton, CA

We are the Home Services division of Sears Holdings Corporation. We specialize in installed Home Improvement products and the product lines include… CareerBuilder


30+ days ago

Store Manager Trainee

Sears Holdings San Bruno, CA

Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United… Sears Holdings


4 days ago

Loss Prevention Manager - San Mateo CA

Stores - Sears San Mateo, CA

Non Negotiable(s)/Critical Success Factors: • Owns shrink and safety results for assigned area(s) and supports the Loss Prevention five play strategy… Glassdoor


16 days ago

Assistant Store Manager, Home Improvement #1248 Hayward, CA

Stores - Sears Hayward, CA

• Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments. • Selects… Glassdoor


12 days ago

Store Manager #2308 Santa Cruz, CA

Stores - Sears Santa Cruz, CA

CRITICAL SUCCESS FACTORS: • Provides disciplined leadership including setting clear expectations and holding the team and self accountable for… Glassdoor


30+ days ago

Assistant Store Manager, Brand Central #2308 Santa Cruz, CA

Stores - Sears Santa Cruz, CA

and other projects as assigned. The Assistant Store Manager, Home Appliances is expected to spend well over 50% of his/her time on management duties… Glassdoor


30+ days ago

Assistant Store Manager, Operations (San Bruno, CA)

Stores - Sears San Bruno, CA

• Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments. • Selects… Glassdoor


30+ days ago

Sears - Store Manager In Training

Stores - Sears San Bruno, CA

CRITICAL SUCCESS FACTORS: • Provides disciplined leadership including setting clear expectations and holding the team and self accountable for… Glassdoor


Sears Reviews

4,297 Reviews
2.5
4,297 Reviews
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Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
910 Ratings
  1.  

    Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sears Holdings in Cupertino, CA
    Former Employee - Sears Holdings in Cupertino, CA

    I worked at Sears part-time (more than 8 years)

    Pros

    Can be a Fun environment, friendly customers, great sales staff and professional. You can succeed if your thick skinned and willing to work with your sales staff. Team work is a must.

    Cons

    Unrealistic goals, sales floor is over staffed and not enough customers coming in through the door.

    Advice to ManagementAdvice

    Its out of the stores hands but for the company. However I think there is no solution to the problem its a sinking ship, its too late to turn it around as the customers have already walked away. Unless
    you are to follow some basic goals.
    Goal 1: Recapture customers no matter what, repeat, regular customers. Call customers back to the store and if you have to, personally invite them with a discount. Welcome them.
    Get rid of the idea that the warranty is the #1 goal, it should be down the list. Yes Profitable but your customers are what make the business.
    Goal2: Simplify your advertisements, rebates, and refer to goal #1. Eliminate competitor price matching, look over fry's advertisements. They know how to run a business.
    Goal 3: Treat your sales staff with respect, roll out the red carpet and praise them for exceed goals. Even if it means super high sales and no warranties. The goal should be top sales, and repeat customers. Pay them decently, reward them and pay them manufacture spiffs.
    Create realistic goals, individual goals, sales and warranty sales. A seasoned sales person will sell more than a new sales person. Throw out the idea of looking at sales per hour, its inaccurate and doesn't take into account of re-ringing merchandise. Average it out week per week to determine your staffing. Rarely you'll find the sales floors understaffed, your understaffed area's are in the hourly sections. If you have to higher more sales staff, pay them a overall higher commission. No one wants to come home knowing they owe Sears money.
    Goal 4: Call or mail your customers and find out what they dislike, why they are not returning. Is it the store, sales person, associate, product selection, delivery, service, rebates?
    Goal 5: Clean your stores, close the old ones, move them to new buildings, change the stores image, its outdated. Don't look at Home Depot, or Lowes, be "unique".
    Investigate, Find a Solution to the problem, Fix it ASAP

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