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Quality Maintenance Technician- Charleston, SC District

Stores - Sears Jacksonville, FL

The Quality Maintenance Technician II (QMTII) will provide unit level support for maintenance and safety standards, to include the performance of… Stores - Sears

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Sears Reviews

4,475 Reviews
4,475 Reviews
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Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
977 Ratings

    Sears Auto Center: Poor Training, Alright work Environment, and just an Odd Bunch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Center Customer Service in Jacksonville, FL
    Current Employee - Auto Center Customer Service in Jacksonville, FL

    I have been working at Sears full-time (more than a year)


    -Flexible work hours for college students.
    -More hours if you want them
    -Nice paycheck if all you did was SELL TIRES.
    -Pretty relaxed environment when its slow and you're sitting there doing nothing for hours.


    - Almost no training. Management expects employees to educate themselves on all auto components/systems/brands. Some computer training is available, but it's not given before starting work. "Beginning Employee" classes don't start until after you've been there 4-6 months and only on a "need driven basis" when they have enough new employees in the district to warrant a class.

    - The Manager has very little accountability because there is only one in each store. And because there are no other managers and its rare when the DM stops by they are free to make up their own rules and policies (even if they differ from Sears Holdings)

    - Sales Driven Environment that puts the cash dollar above the customer's needs. Job description should read "SELL TIRES" instead of "Customer Service". Most employees will do whatever necessary to raise the bill rather than to address the technical problems the customer needs resolved.

    - Dishonest staff. Employees lie and bend the truth when speaking to customers at the encouragement of the Management.

    - Poor time management. Company will have too many employees working on a slow day which results in customer service reps fighting each other for customers and sales.

    -No advancement opportunities. There are simply not enough spots open to offer advancement. Team leads, managers, etc don't exist. There are the employees and the boss.

    Advice to ManagementAdvice

    Invest in an updated training program for new employees that has a human trainer taking the employees through each areas of car workings/products AND Customer Service Techniques.

    Change policies for Auto Center to be different from other stores. We should be there to resolve technical and auto malfunctions instead of focusing on selling tires. People have GoodYear and other tire stores to feel like sales are all the company cares about.

    Find a way to monitor what your managers are doing to company policy when higher ups aren't watching. Introduce accountability to managers that currently act like kings/queens of their little realm. I've seen this in multiple stores in my region.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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