Security Service Federal Credit Union

  www.ssfcu.org
  www.ssfcu.org

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Security Service Federal Credit Union Reviews

21 Reviews
3.2
21 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David E. Reynolds
3 Ratings
  1.  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Member Relationship Officer in San Antonio, TX
    Current Employee - Senior Member Relationship Officer in San Antonio, TX

    I have been working at Security Service Federal Credit Union full-time (more than 5 years)

    Pros

    Benefits are really great, schedule can be flexible at times

    Cons

    Sometimes have to work long shifts, turnover is very high at our particular branch, micromanaging is an issue as well. The more people are leaving, the higher our goals are. Goals are not commission but they do withhold you from being promoted, and since our turnover is high, our goals are higher which makes it very stressful to move up. The culture is very negative at our branch as well due to the managers going through cameras when they don't believe us, questioning when we call in sick. A co-worker of mine's father died and when she was going home she was asked "will you be coming back today" . So you can kind of see what type of environment it is. If we make a comment of suggestion to higher level management, we are called into the office and get in trouble for it, making the employees very cautious to the things they say to upper management which is unfortunate because we should feel as though there is an open door policy to give our opinions and suggestions. We also cannot be 1 minute late for lunch or it is counted as a tardy. We cannot leave even if we are puking our brains out unless we have worked 5 hours or it is counted as an absence. Work-life balance is not there.

    Advice to ManagementAdvice

    Please reconsider how goals are done at service centers, please reconsider work-life balance, stop cutting positions for busy locations. Have managers take members as well since we are so short handed. Allow us to get approved for loans like a member would, it takes several days for loan approvals for employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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