ServiceLink

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    Current Employee - Closing Coordinator in Aliquippa, PA
    Current Employee - Closing Coordinator in Aliquippa, PA

    I have been working at ServiceLink full-time (more than 3 years)

    Pros

    Coffee whenever you want it, They offer Benefits, Good teammates once you get to know them, Overtime whenever you want it

    Cons

    There is a huge lack of accountability and it produces vast amounts of anger between employees that are not favorite and those who are. It can be very stressful but there is no trust worthy outlet to voice your opinion through. If you do have a problem with an employee, don't mention it or the whole department will soon find out and you'll be labeled instantly. Expect more work then you can handle, but you better get it done. The new people don't make coffee. Training is extremely general and it generally doesn't help much if you already know how to use a computer and open basic programs and type which leads a lot of the actual training to be done on the floor and takes precious hours away from doing other peoples work and makes you have to explain routine procedures to someone multiple times while not showing that you are stressed or that you have a lot to do. The bank or client that you work for are the boss and you better treat them like it. If they ever mess up and it's clearly their fault, you better still take the blame or you'll have management ringing you out. Some of the management are very helpful, but they are not in the positions that they deserve to be in. The notaries do not know how to follow instructions, even after being counseled repeated times and it creates problems for you that you now have to fix. If you're a closer, expect to work on ay issue with any file and not get any credit for it, there even used to be a sign hanging in the entryway that said something like, "There is no limit to what a man can achieve, if he doesn't mind who gets the credit for it." That's motivational, and to top it off, on top of the low base pay, and the low annual raises, they removed all annual bonuses for hourly paid employees and they clearly stated, hourly paid employees. Management still gets a nice bonus at our expense. Overall, I wouldn't' work hear long term unless you have a nice position, are in the pocket of management , but once you get to know the people you work with, they make it okay.

    Advice to ManagementAdvice

    Bring back yearly bonuses. You removed it years ago, and people are still complaining. Drop vision. It's horrible and Cactis/ClosingLink were/are awesome. Bring back on the floor IT; I get calls from my friends because I can fix more computer issues then the people in the call center/india. Management needs to step up and lead more instead of passing the buck.

    Doesn't Recommend
    Neutral Outlook

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