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“A smiling face, "people" personality, and great work ethic along with a thick skin is needed and you will do great. ”
- Work/Life Balance
- Career Opportunities
- Comp & Benefits
- Senior Management
Pretty surroundings although dated, but management is trying to update and find their voice. Had some very good talent but due to conflicts with management a lot have left, however there seems to be an abundance of good talent in the area, so they should have some talented people on staff any time you visit. You are given a decent amount of freedom to accomplish your tasks, and the manager is appreciative of your efforts. It is a good place to learn basic receptionist duties. The Manager is open to your suggestions and ideas and will allow you to implement them if they seem workable and are in agreement with the overall salon experience they are trying to provide. You are allowed to drink unlimited coffee and pop provided by the Owner/Management if you do not take advantage of the provision. The hours are retail so my hours were all over at first, however, after some time I was able to get a regular shift with no weekends, which is not the norm for salon help. Inter-office politics, backstabbing and emotions seem to run high in this type of environment, so be prepared for it and try not to get involved and you should do just fine.
Communication with owner is difficult as he is rarely at the salon, his wife is the Manager but she does not have the authority to make final decisions in many areas. They did not have anyone come and clean the facilities, so it was basically up to the front desk to wash everything from the sinks, floors, displays, employee lunch room, bathrooms and showers, waiting room, reception area, pedicure and manicure stations and chairs, do laundry and whatever else that needed doing since no one else would clean anything, not even most of the stylists or techs. There were no benefits offered when I was employed, and also no bonuses. The hours are retail so my hours were all over at first, however, after some time I was able to get a regular shift with no weekends, which is not the norm for salon help. You are the center of and decision maker for who gets what appointments and will be viewed with both appreciation and distrust, since even if you try hard to please everyone and be fair, there will always be someone who is not pleased with your efforts and will let you know.
Advice to Management
Please make sure to have open communication with your employees and be clear about your expectations for them. Hire a professional cleaning team to ease the burden on the staff, and to please the high end client base that you are trying to attract. I would also trust your staff with special orders, returns and other tasks to provide a better shopping experience for your clients.