SilkRoad Technology

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SilkRoad Technology Reviews

83 Reviews
83 Reviews
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SilkRoad Technology President & CEO John Shackleton
John Shackleton
33 Ratings
  1. 9 people found this helpful  

    Going down the tubes... run and hide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
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    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SilkRoad Technology full-time (more than 8 years)


    Super flexible schedule and hands off, no PTO tracking, easy to hit objectives that are acceptable enough to keep your job, however they are not the objectives for being "at plan". Get all the gadgets you need to do your job. Overall there is good industry analyst backing for some of the products.


    Very hard to understand whether you are representing the products properly. In the past they have sold their dreams for the future rather than today's functionality. Future is unclear. Many people at the company feel the CEO has other agendas rather than the sheer success of the company and getting SilkRoad to an IPO. 3rd party industry analysts have alluded to this as well. The onboarding is second to none, the LMS has a great track record, but needs a UI update. The cold fusion platform for their ATS is limiting. The Performance module is lacking when needs become more complex. The HRMS is not currently available, a new system will debut soon. There is no single database and integration between the modules is difficult to manage and to set up. Even then it doesn't provide cross-suite reporting or fulfill today's standards for an "integrated suite". Support and Services team needs to take a lesson in how to truly provide a world-class experience. Head of those departments has no interpersonal skills whatsoever. Oh yeah and the Chief Revenue officer, who just came to the company in early 2014, has already decided to leave. Rumors still run around the exit of the company founders back in 2013 and early 2014. Lots of layoffs and turnover in the last 12 months. Lots of good talent have left.

    Advice to ManagementAdvice

    Never pass up on the opportunity to engage with your employees. 2 years without personal interaction with the c-level for a company of this size, with the aspirations of pulling up out of the downward spiral, is unacceptable. Show your team you truly are transparent, not by sending an email to the company saying so, or barking at everyone on a conference call, but by looking everyone in the eye and inspiring them to buy in to your dreams for the future. If you were genuine, that would carry a lot of weight in keeping your top talent. Be honest about the products shortcomings in the past and don't make the same mistake again. Get rid of the CMO, his tactics are shifty and he doesn't know how to strategize with the sales team. Most of his team thinks he is off his rocker anyway.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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