Sitel Technical Support Agent Jobs & Careers in Saint Catharines, ON

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Sitel President & CEO Bert Quintana
Bert Quintana
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    Sitel - A Prime Example Of What Not To Do

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    • Senior Management
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    Current Employee - Customer Service Representative in Saint Catharines, ON (Canada)
    Current Employee - Customer Service Representative in Saint Catharines, ON (Canada)

    I have been working at Sitel


    You can get a job here pretty much no matter who you are, whether you're fit to be in close quarters with others or not.


    1) The pay sucks. 2) They take money from your pay at every opportunity, for every supposed "legitimate" reason. Having to pay for equipment that you need just to do your job being a prime example. 3) Character asassination and slander run rampant, and it is particularly sad to see it from management towards employees. 4) They literally don't want you to have a life outside of work. EVERYTHING needs to be Sitel, or centred around Sitel.

    Advice to ManagementAdvice

    The so called "goals" here are absurd. These people are not just money hungry, they're money INSANE. Every aspect of employee performance, from call duration to the length of time to do after call work to break times is centred around employees working like robots jacked on about 10 cans of Red Bull. If you need, and I mean NEED a job for a few months to get on your feet, go to Sitel. And apply for other work every damn day you're there.

    Doesn't Recommend
    Negative Outlook

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