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Parking lot view of the Social Security Administration headquarter office located in Woodlawn, MD (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.178)
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Social Security Administration Reviews

213 Reviews
213 Reviews
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Carolyn W. Colvin
31 Ratings
  1. 1 person found this helpful  

    You get out of it what you put into it. It can be a good career, if you want it to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative
    Former Employee - Claims Representative

    I worked at Social Security Administration full-time (more than 10 years)


    Number one reason is the pay--claims reps are well compensated for their work. They start off well paid and have regular scheduled raises. Very generous leave as well. Good health care benefits.


    Over the past 8 years, SSA seems to believe that replacing people with computers is the solution to all its problems. The workforce is demoralized. Pension is not so good now that all new employees (since 1983) are under Social Security--I guess that is only fair but even the employees know that Social Security is a rip-off pension. Heavy workloads is most offices (but still some employees do very little work--they will never get fired, so why bother?)

    Advice to ManagementAdvice

    I personally think the creation of " technical expert" job was a mistake. I never wanted to be in management but I did get a lot of satisfaction out of mentoring new employees and conducting training--once we got a "technical expert" I was never given these opportunities again because that was the "tech expert" job.

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