Sofitel Chicago Water Tower

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Sofitel Chicago Water Tower Reviews

4 Reviews
4 Reviews

Recommend to a friend
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Robert Gaymer-Jones
0 Ratings
  • 2 people found this helpful  

    Worst job experience I have had to date

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ambassador in Chicago, IL
    Former Employee - Ambassador in Chicago, IL

    I worked at Sofitel Chicago Water Tower full-time (more than a year)


    Beautiful hotel, great standards of service, many coworkers are nice, good benefits. The hotel is beautiful and has many international guests and the opportunity to provide a luxury experience for them. The brand has several locations in the US and is also international, giving you the possibility to transfer to other locations if that interests you. Free meal per shift in the cafeteria is always a nice addition. Although if you work in the Food and Beverage department the time of your cafeteria visit is about the time you arrive, rendering it kind of pointless.


    Political unprofessional nonsense will meet you at every corner. Managers were carrying on "relationships" with other managers and even with subordinates. Promotion opportunities and treatment is not equal. Management will frequently harass you to make sure you uphold to every standard they have in place. Sometimes there are 25+ standards you need to meet for one interaction with a guest!! Forget to say "Bonjour"? You might get a write up. Received a write up for being one minute late! Not kidding. Micro-management environment, very little training (servers never know what the specials are, what the lunch menu even is, what the dishes are like), an HR team that is out to get you. I came in excited to work for the company, worked hard, received constant praise from guests, wanted to stay long term- left with very bad taste in my mouth.

    Advice to ManagementAdvice

    Get professional, experienced managers and employees that want to stay and grow with the company. Providing a memorable and wonderful experience for the guest means you need to have consistent service. New managers every 6 months makes that very difficult. If multiple employees are fired or quit and it is because of one or two managers, that needs to be addressed!! Have an exit interview. Allow easier transfer between departments.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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