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SolarWinds Reviews

3.3
126 Reviews
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SolarWinds President, CEO, and Director Kevin B. Thompson
Kevin B. Thompson
85 Ratings
  • 10 people found this helpful

    A Beatdown

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Austin, TX
    Current Employee - Inside Sales Representative in Austin, TX

    I have been working at SolarWinds full-time (more than 3 years)

    Pros

    There are windows and air conditioning. The building is nice and we're allowed to leave for lunch

    Cons

    A sales approach that was effective 15 years ago. Customer's purchasing processes have evolved but our sales approach hasn't. Social networking, emails, and relationship building are all shunned and management believes our dilapidated phones are the only tools we need to close deals. There are roughly 5 metrics you are measured against and I spend more time during the day trying to meet the ever changing goals than I do selling. My career is in sales and I'm passionate about what I do but this job isn't sales. We are pushy order takers and command 0 respect from prospects. If you are looking to become a complacent, fat and miserable excuse for a human then look no further.

    Advice to ManagementAdvice

    Evolve sales processes to align with modern times and technological resources. Efficiency should be analyzed and it would be clear that busting balls through multiple phone calls isnt getting the job done nearly as effectively as allowing your sales team to be creative and drive deals through a multitude of other venues. 50-60 calls per day is the requirement. New Leads per Day = 1-5. Existing Pipeline = 20-40 opps To meet the call metrics you'd need to call every new lead, lead and opp on a daily basis. How does this model have a positive impact on customer experience and retention?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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