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13 days ago

Technical Support Rep, Intermediate

SolarWinds Austin, TX

SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to more than 100,000 customers worldwide – from Fortune… SolarWinds

SolarWinds Reviews

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SolarWinds President, CEO, and Director Kevin B. Thompson
Kevin B. Thompson
112 Ratings
  • Helpful (7)

    Glorified call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Lehi, UT
    Former Employee - Account Manager in Lehi, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO


    awesome product fun people to work with lunch 2 times a week


    the sales process is not really a process, infact it really isnt selling, its pressuring your customer into buying today with a big enough discount. The only thing management cares about is "how can we get this deal in faster" and usually the only suggestion they have is "well give them a discount, or a free tool to buy today." There is no Sales training on how to be a better salesrep, outside of MAKE MORE DIALS, CALL YOUR CUSTOMERS EVERY SINGLE DAY. Managers and VPs dont care about the end user, they just want to get the sale the fastest way possible and move on to the next deal. Dont think about going on vacation end of the week month or quarter - you are staying late and regardless of if you are above quota or not, they will always want you to stay and make you feel like you have not done enough for the company. Work life balance is terrible. even if you need to run an errand during the day my manager is always texting me and asking when I was going to come back. The Managers and VP's think every rep is replaceable, so they dont truly invest in their reps, and turnover is so high I can understand why they think that. If you love working in a high pressure, low reward environment with managers directors and VPs who will micromanage the hell out of you, then solar winds is the perfect place for you. Think call center, with slightly better pay. ($35K base and $35K on target plan)

    Advice to Management

    Dont even leave solarwinds because you will never survive in a REAL sales organization where you actually have to train your reps and treat them with respect.

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