Specialized Loan Servicing – Highlands Ranch, CO
Responsible for researching and resolving production support issues reported for SLS applications. Designs, develop, tests and implements solutions… Specialized Loan Servicing
Doesn't RecommendNegative OutlookDisapproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
SLS offers Decent benefits, pay and PTO under the old structure. They have a relaxed dress code, which is nice during the summer, though it doesn't give the air of professionalism you would expect from a corporation with a large parent company like this one. There is a steady stream of work in my department, though the same isn't true across the board. They promote from within, which is encouraging for certain career paths.
SLS does not offer enough Work From Home time, even though they have VPN and there is little point in coming in daily in my role. They have extremely old and slow PC hardware, and are plagued with perpetual system issues, to the point where staff is unable to work for hours on end. There is poor employee engagement, the general feeling is that everyone is replaceable and so little is done to improve morale. In the 3.5yrs I worked here, there has been significant dysfunction. There is so much nepotism that it's sometimes amazing anything gets done as people are placed in positions they clearly aren't prepared for. There is a serious level of mistrust, so change is guarded until it's announced, with almost no input from stakeholders.
Advice to Management
Restructure the company so there aren't 75+ staff with Vice President titles. 1 in 17 people at the company is a VP. With as many VP's as we have, there is very little communication or leadership.