State Farm – Tacoma, WA
OF THIS POSITION? Our claims associates are critical to the success of State Farm because of their direct contact with current and potential… State Farm
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Doesn't RecommendNegative OutlookNo opinion of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at State Farm full-time (More than a year)
Well recognized company,probably would look good on a resume, some of the managers are nice , nice office in some of hubs, pension, good work life balance in some , not all positions.
Micromanaged to the point of being ridiculous, everything is numbers driven... you can not , and I will repeat , cannot measure a good employee by how long it takes them to handle a call.... and yes I do realize that some employees do this better than others, everyone has strengths and weaknesses, but the way the customer is handled , professionally , leaving a good impression, is far more important than the time it took you to handle the call. You can have excellent CIR scores, which are call evaluation scores, a great work ethic , never late, professional to the point that customers actually comment on it in some cases, and know you are doing a good job, but if your numbers are off mostly in what they refer to as talk time...you are still counselled. for it .... as I said people can not be measured by metrics , all positive aspects of the employee are ignored in favor of numbers... I know one person that was rude and condescending on the phone, but handled the calls fast, he was given preferential treatment, over a co-worker who although was not as fast, she was still very close to target, but was great with the customers.
Advice to Management
change your metrics driven environment. quit the micromanagement of employees and maybe the turn over would not be as high... implement a dress code.. some of your employees look like they just got out of bed...