State Farm Jobs in Tacoma, WA

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30+ days ago

Claim Associate-ILR

State Farm Tacoma, WA

OF THIS POSITION? Our claims associates are critical to the success of State Farm because of their direct contact with current and potential… State Farm


State Farm Reviews

3.4
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Recommend to a friend
Approve of CEO
State Farm Chairman and CEO Ed Rust Jr.
Ed Rust Jr.
1,293 Ratings
  • Helpful (2)

    Not what I expected at all

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Associate -ILR in Tacoma, WA
    Current Employee - Claims Associate -ILR in Tacoma, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    Well recognized company,probably would look good on a resume, some of the managers are nice , nice office in some of hubs, pension, good work life balance in some , not all positions.

    Cons

    Micromanaged to the point of being ridiculous, everything is numbers driven... you can not , and I will repeat , cannot measure a good employee by how long it takes them to handle a call.... and yes I do realize that some employees do this better than others, everyone has strengths and weaknesses, but the way the customer is handled , professionally , leaving a good impression, is far more important than the time it took you to handle the call. You can have excellent CIR scores, which are call evaluation scores, a great work ethic , never late, professional to the point that customers actually comment on it in some cases, and know you are doing a good job, but if your numbers are off mostly in what they refer to as talk time...you are still counselled. for it .... as I said people can not be measured by metrics , all positive aspects of the employee are ignored in favor of numbers... I know one person that was rude and condescending on the phone, but handled the calls fast, he was given preferential treatment, over a co-worker who although was not as fast, she was still very close to target, but was great with the customers.

    Advice to Management

    change your metrics driven environment. quit the micromanagement of employees and maybe the turn over would not be as high... implement a dress code.. some of your employees look like they just got out of bed...


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