State Farm – Alexandria, VA
OF THIS POSITION? • Handles litigation and other legal assignments in accordance with guidelines established by the Corporate Law… State Farm
State Farm Photos
“If you prefer low pay, no company support and customers who are just as confused as you are, this is the company for you ”
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at State Farm full-time (Less than a year)Doesn't RecommendNegative OutlookNo opinion of CEODoesn't RecommendNegative OutlookNo opinion of CEO
Honestly, cannot think of any to speak of at the moment.
No formal training for staff on the agent level. It is a fly-by-the-seat-of-your-pants operation - get reprimanded for not knowing how to do a task even though you've never been trained on it. Does not take ethics/Code of Conduct violations seriously. If you work for an agent, you have no rights or recourse against the agent or their staff unless you hire your own legal counsel - the State Farm Code of Conduct does not extend to you or violations made by the agent (even though you must be "hired" or "approved" by State Farm to work in an agent's office). Staff at the agent level is generally uneducated or under-educated while persons with college degrees and experience are generally paid less. Promises of advancement in the company are erroneous. Rampant issues with sexual harassment, discrimination and hostile work environment.
Advice to Management
I would suggest that when an employee of an agent spends time detailing 6 months of violations to the Ethics Violation hotline that the agent and his staff are made to at least review the company's Code of Conduct. I would test your agents, like they do to their staff upon hiring, on their personality, managerial styles and mental state - this would solve many problems before they start. It is apparent to me that the company, for the most part, also has no idea of what is going on in agent offices or what is reported to the company (I was emailed today by State Farm about becoming an agent). While State Farm may be one of the most venerable insurance companies in the US, if your company is not willing to take complaints seriously, whether on a staff or customer level, you may find yourself losing business. Above all, truly commit to your Code of Conduct statement: "At State Farm, not only do we do what is legal, but we also do what is right." I only wish this statement were true.