Stella & Dot Jobs & Careers in Columbus, OH

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6 days ago

Distribution Center Team Member

Stella & Dot Columbus, OH

All Stella & Dot Team Members perform all tasks as assigned, meeting or exceeding Stella & Dot standards, while following all policies and… Stella & Dot


25 days ago

Security Guard - PM Shift

Stella & Dot Columbus, OH

· Maintain and be accountable for department records · Monitor the front desk / door · Monitor visitors, guests and vendors entering and exiting the… Stella & Dot


Stella & Dot Reviews

36 Reviews
2.5
36 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jessica Herrin
19 Ratings
  1.  

    Too many changes, too fast, too many errors...so much time wasted and goodwill squandered!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Stylist
    Current Employee - Senior Stylist

    I have been working at Stella & Dot part-time for more than 3 years

    Pros

    Attractive products that customers really like (although they are overpriced and less expensive similar products can be found elsewhere)
    We used to earn lots of free jewelry as a reward for decent personal sales, not anymore
    Great customer service reps (in general), they are mostly helpful and accomodating, easy to return and exchange
    Website is very attractive and light years ahead of other Direct Sales companies
    Neat idea of creating an iPad app for Stylists (no other direct sales company has it)
    Amazing community of enthusiastic stylists who truly love the brand and make this job fun and interesting
    It is pretty easy to get your commission adjusted if their is an error of some kind and they don't hassle you about it
    Marketing materials (both paper and digital) are quite beautiful and convey a great message and brand image

    Cons

    Too many products in general and too many new launches with new items, it is hard to keep up and customers are overwhelmed by too many choices (I feel like I am in a constant state of rearranging my samples, ordering new ones, and selling off other ones at sample sales-- customers are getting used to just waiting for sample sales or discounts because of the new products coming so quickly and slightly older ones cycling out)
    Little bugs and weird flaws/limitations in the website that never get fixed (in spite of Stylists sending in feedback and actually calling home office about it)
    I was never able to get the iPad app to work 100% properly and never heard back on my technical questions
    They have reduced the amount of free jewelry you can earn and instead rolled out a $500 for $99 coupon which is more rigid and punitive to stylists should they receive a bad sample that they wish to exchange or return
    Product quality and durability is lacking and I constantly have to take returns on jewelry and bags, which erodes my confidence as a salesperson and burns my customers and hostesses over the long run (although many are happy to get a replacement item but it does diminish their enthusiasm for the product)
    I am not sure that Home Office is honest with Stylists about the overall return rate
    I wish the Home Office would give us a breakdown of customer bestsellers vs Stylist bestsellers -- on the website I am pretty sure that they are mixed together under "bestsellers" and I KNOW that my customers don't buy those statement necklaces but I am sure that stylists do. Generally the stylist field needs more information regarding which items are actually selling best to REAL customers not just stylists and hostesses
    We receive ZERO commission on all discounted hostess orders even when they spend a lot of $ out of pocket, which seems unfair when we often spend time selling items to hostesses as well
    New product lines seemed rushed out without proper quality assurance (many pieces of my engraved jewelry were arriving with off-center engraving)
    The E-Gift Card system doesn't work properly and sometimes customers don't receive their e-gift card! Crazy! It is being handled by a 3rd party vendor (apparently) and they should be fired!
    The 3rd party vendor that provides print materials and brandwear (Stella Print Shop) is overpriced and the quality is lacking, just another way that Stella & Dot must be squeezing more $ out of stylists thru special deals with 3rd party vendors to sell stuff to stylists
    Many times new products sell out very quickly and take a long time to get back in stock, meanwhile I have a "dead sample" on my table that I have to unload (since I can't currently place orders for that item if it has a long backorder wait time)
    There are SO many errors (both typos and content errors) in Stylist facing communications and confusing wording in our Comp Plan documents (they seriously need some better editing help!) Also the Product Alert list and Retired List never ever match up as they should (you discover new retired items on the Product Alert List by surprise/accident)
    Information being disseminated in the new Stylist Community/Knowledge base is inaccurate or confusing
    There is a lack of transparency and honesty regarding how long a sample will be in current product line and how quickly it will be retired (like some summer items being sold out and retired within a couple of weeks/months but they claim that they only retire 15% of the line every six months, in practice this is not true)
    False Feminism vibe--do we really have to work from home for pennies? Reality check needed or another message that makes more sense
    Consistent mid-range stylists (part time consistently active stylists) are not really recognized or rewarded properly. It seems like all the love goes to the higher ranks or the brand new ones (which makes you feel like this truly is a pyramid that is stacked against you)
    Jessica tells us how to engage in High Value Activities to increase your dollars per hour as a stylist, but the constant mistakes, errors, rushing, lack of quality control, website bugs, inventory problems-- all of this takes up hours of your time as a stylist which could be better spent booking and selling. Long wait times on customer service calls to deal with issues that are caused by the Company over promising or just making silly mistakes-- It really eats up your time and then you are exhausted and demoralized
    It bothers me that when we attend Fire Up your Fall and other training we have to pay our own way for the facility rental and food, parking
    When I attended Hoopla, I felt that it was a waste of time and money because the training was super basic and the "swag" was not that great AND I could have had the same exact training and info at home on my computer
    Too much general "positive attitude" training and not enough REAL sales training with actual facts and figures for adult women with college degrees. Stop talking down to me and be transparent. GIve me numbers and facts, I can handle it!

    Advice to ManagementAdvice

    I would love it if the company would actually listen to part time or mid ranking Stylists more and not just hear what they want to hear from super star stylists at the top
    Also they need to simplify the product offerings and slow down, it is just too overwhelming to carry so many samples and constantly have to rotate / change them out due to new seasonal launches
    More transparency as far as quality issues, return rates, actual customer bestsellers vs Stylist bestsellers
    Clean up the website that you have with bug fixes and weird system limitations that have been in place for over two years instead of constantly upgrading the website but leaving old bugs in place

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO