Sterling Bank Services
Sterling Bank Services – Arlington, VA
of Duties: Test fire alarm, burglar alarm, video, and access systems for commercial and bank alarm customers based on specific needs. Clean and… Glassdoor
Sterling Bank Services – Thousand Oaks, CA
Clean and detail exterior, update signage/decals, inspect electrical, perform minor refurbishments, and change light bulbs of Automated Teller… Glassdoor
Sterling Bank Services – Dallas, TX
Please send a cover letter and resume to this advertisement. Visit our website for more information… Glassdoor
Sterling Bank Services – Seattle, WA
Sterling Bank Services is looking for a Qualified Manager for (EC06) Limited Energy License. If qualified, please send resume to this… Glassdoor
Sterling Bank Services – Anaheim, CA
Test and inspect Fire Alarm Systems Test and inspect Burglar Alarm systems in banking centers and remote ATM’s. Complete project work related to BA… Glassdoor
Sterling Bank Services – Dallas, TX
• Installs appropriate devices, dismantles and reconstructs equipment as required by the commercial customer or management. • Works safely and… Glassdoor
Sterling Bank Services – Jackson, MS
• Cover Jackson and metro areas. • Manage an inventory of tools and parts • Submit all work… Glassdoor
2 people found this helpful
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Sterling Bank Services part-time for less than a yearPros
I appreciated the semi-flexible schedule. Working in and around every part of a bank was interesting at times. Once you get the hang of the basic cleaning and service work, it is not all that hard. If you prefer working independently this might be perfect for you. The head office support staff was very nice. The training was good, although very fast paced. The parts department was always great to deal with.Cons
You'll have keep up with constantly changing policies. You'll get limited support when you are in the field so you better be well prepared. You can expect abysmally low automobile mileage reimbursement which drags down your net pay. Don't expect any raises for the first year on the job, and only small ones after that. You can't afford to make any mistakes or overlook even the smallest detail when doing your work. There is no paid time off and virtually no benefits.Advice to ManagementAdvice
Invest in your people. A mindset that field techs are easily-replaceable commodities may fly in today's economy when jobs are scarce. But look ahead to a time when the employment picture has changed and good workers become harder to find. What will SBS's employee turnover numbers look like then? Companies that demonstrate they value their people and compensate them well seldom have employee turnover problems.
A Few Additional Thoughts
The only way you can hope to make anything above minimum wage level is if you are always masterfully efficient at your job, are willing to drive to the limits of speed and safety to get to your next job, learn to take perfect photos of your work with a cell phone, maintain a complete inventory of parts and supplies in your vehicle at all times, and never make a mistake that results in your work being rejected.
Off the Clock Work
There is some off-the-clock work required for this job. You'll be expected to check every day for emails from the head office - even if you only work part time. You will be on the phone regularly with your supervisor. It is important that you spend time keeping up on new procedures as things seemed to change often. You should plan on spending as long as needed every night preparing for the next day's work. This took me 30 minutes minimum every night, and if you don't prepare well you may find that you are missing critically important paperwork, bulbs, decals, maintenance parts, or some piece of equipment when you are a very long way from home. You will be responsible for buying some replacement bulbs locally. I would have to drive an hour away to an industrial supply for the odd-sized commercial bulbs you can't get elsewhere. After each day of work you must complete a detailed report for each work order and submit these reports electronically without errors or missing information. You are expected to closely monitor your inventory and make sure you get what you need well in advance. I had over two thousand items in my inventory crammed into my car, stacked up in the garage, and pushed under the bed.
None of these added responsibilities are really any big deal individually, but added together they constitute a steady drain on a person's time and attention.
Auto Mileage Reimbursement
You are told you will get paid 30 cents per mile for using your own vehicle. This sounds pretty good until you consider that it actually costs around 50 cents per mile to operate a compact car, and 75 cents per mile and up for an SUV or full size car (for reference try Googling "driving cost per mile"). Thirty cents a mile barely covers the cost of gas let alone your car payment, insurance, tires, oil changes, tune ups, brakes, or major repairs. You should be aware that they don't start counting mileage pay until after you travel outside of a 30-mile zone from your home. For example, say your job site is 40 miles away. You'll drive 80 miles round trip, but get reimbursed for only 20 miles. That's $6. Say your car gets 20 miles per gallon, that works out to be 4 gallons of fuel. At $4 per gallon, you just used $16 worth of gas alone, and the actual cost of driving those 80 miles is more like $40.
If you have many work orders within the 30-mile free* zone, you will find you're racking up many thousands of miles on your vehicle with no mileage reimbursement at all. Thirty miles really means your free* zone measures 60 miles across from one end to the other, and some days you do just that - drive from one end to the other and beyond. Your best bet will be to drive an older compact hatchback or wagon that is easy on gas and is something can you drive into the ground.
*free means free for the company
Even though they advertise you'll have a flexible schedule, in reality you will be given a limited window of time to get your work done and you are evaluated each month on whether you got your work done on time. Since most jobs are grouped together by location, in practice you'll have only limited control over your schedule. Sometimes you can ask that they shift some non-critical work to another week but only on a limited basis.
One thing I found unsettling was they would sometimes give you only a few days notice for upcoming work which made it hard to plan everything else in life.
Much of the training is done over the phone typically on a one-hour group conference call. You follow along online as an instructor clicks through a PowerPoint presentation. You are encouraged to ask questions because after the hour is over you will be pretty much on your own. Some advanced training may be done at a regional hotel conference center for up to several days at a time.
If you make an error, even an unintentional one, such as one of your photos being too blurry or taken from the wrong angle, a missing decal, or a smudge left on the front of an ATM, you may get your work order "disapproved" and you'll have to go back as many times as it takes - without pay - to get it right. I found the bank security survey work to be especially challenging in this regard. It is so easy to overlook something such as the model number on the back of a surveillance camera that is mounted up high, or the serial number of a piece of equipment that is sitting in the corner of a server room draped with ethernet cables.
You will come to loath the term "disapproved."
You will get a fairly constant stream of emails and letters regarding major and minor changes in how the work is to be done. You are expected to read every email attachment and every letter they send you. If you don't, you may miss some small but important change and end up with your work order disapproved.
If you decide you need the work, sure, go for it. There are lots of jobs today that are way worse. And you'll be working on your own and not stuck in a cubicle, warehouse, or store. Just don't make any mistakes...Doesn't RecommendNegative OutlookDisapproves of CEO