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Doesn't RecommendDisapproves of CEO
- Work/Life Balance
- Career Opportunities
- Comp & Benefits
- Senior Management
1. Great training program. Two weeks all expense paid training in Orlando with seasoned professionals. 2. Job is varied. Some days outside in the cemetery on a golf cart, other days inside the funeral home or at a home appointment. Every day is different, with a varied pace and duties. Great for someone who doesn’t want the typical 9 – 5 office job. 3. The industry is very different and unique. It has unusual rewards and challenges. Since working in death care does not appeal to everyone there is less job competition. 4. You have an opportunity to make a difference in someone’s life during a particularly difficult time. 5.There is something compelling about the business. The old world tradition, the slower pace, the order, beauty, permanence and history a cemetery affords. No ringing phones and tons of computers. The industry harkens back to another time when things were slower. 6. Flexible schedule. If you have an appointment in the morning or need a weekday off, this can be managed.
1.Extremely competitive business. While timing is everything in most sales jobs in the death care industry this is particularly true. If two people are on duty in a funeral home and you have a family come in that needs help finding a gravesite in order to place flowers, while you’re doing that an at need family walks in who experienced a death and wants to purchase cemetery property for not only the deceased but plots for all other family members, you may have missed out on a $70,000 sale by minutes. Your “friend” is writing big business while you’re helping someone find a grave. This may sound crass but when you’re on a draw against commission and money is tight, this makes for tension. 2. Even though you can take time off you rarely ever really get a full day off. There’s always a meeting or a death or something that comes up leading to lots of partial days off but no real time away. Also, paperwork is a nightmare. It’s done by hand, is intense, and if you make a mistake you must do everything all over again – sometimes in front of a grieving family! 3. To be really successful one has to be very well connected to the local community. Say, for example, a former realtor. Always on the cell phone, always networking ,always making calls. You are on 24/7. If you don’t know lots of (financially well off) people, you are left with cold calling and knocking on doors, talking about death – a subject they did not ask you to speak to them about. The average person (slob) doesn’t have a chance making a living in this industry. If you don’t make your sales quota you lose your duty days (which are your “acchor” because they at least provide you with some possible business and some sort of framework in which to structure your day. Without them you are left to your own devices, to die on the vine. How does one carve out a day for themselves talking about death? Even the successful well connected people eventually run out of friends and fizzle out. 4.Note to management: Enough with the revolving door! Stop looking for the next big “sales stud” to walk thru the door because even the gung ho big talkers fizzle out. Pay a real salary and don’t promote every task you must do for a client as a “sales opportunity” The vault is dusty, someone complains. They’re standing there grieving and mad and I’m supposed to turn this into a sales opportunity? Get real. Start to care about your people. Enough with the draw. Everyone who works for you works too hard to owe the company money! 5. Fiinally, address the major issues the industry is facing: ECONOMY – most people no longer have the money to spend on caskets, crypts, vaults. Most people are just trying to save their money o they can live! People are largely turning to cremation (at one time frowned upon) these days because it is often so much cheaper! RELIGIOUS MORES: religions have lightened up on the pomp and circumstance and dogma. More people these days are “Spritiual” than “Religious”. Therefore people are buying fewer expensive crypts, caskets, vaults, etc. MOBILITY: Families no longer all live in the same town as they used to. The days of everyone visiting the cemetery are long gone. Many people have no idea where they will live in 10 or 20 years – or even 5, these days. With families spread out, things change and people may move away to be closer to a loved one in their old age. People today are overall, much less traditional than they were even 15 years ago. This not only applies to younger people but also to the elderly, who once frowned against cremation. Today many embrace it.
Advice to Management
Like I said, enough with the reloving door. Quit kidding yourselves. Address the changes the industry is facing.