Stewart's Shops

  www.stewartsicecream.com
  www.stewartsicecream.com

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Stewart's Shops Reviews

61 Reviews
2.9
61 Reviews
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Gary C. Dake
40 Ratings
  1. 1 person found this helpful  

    Too much inconsistency to keep me around!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stewart's Shops part-time (more than 3 years)

    Pros

    The ESOP Program is hard to beat if you're willing to stick around for a few years.

     If your manager likes you, there is sometimes a monthly bonus. (The bonus is based on a percentage of your shop's overall growth and the manager decides what percentage each partner receives).

    I have never had an issue with receiving time off.

    Most of my customers have been a joy getting to know over the years.

    It was easy to receive benefit time.

    Cons

    I didn't have any major issues with the company until recently. In my shop specifically, we have had several new managers since I've first started working there in 2011. This creates a lot of change all of the time which makes it very difficult to grow as a partner. Past managers have offered me leadership roles while our new manager is not interested in allowing this. For the past three years I have worked there, there has been little to no consistency.

    In the shop, you have a considerable amount of responsibility. You are responsible for taking care of customers, stocking the entire store, watching the pumps for drive offs, and managing the money while you are on shift. If any of these things are not perfect when you leave, you will be held responsible.

    There pay is not equal to the amount of work you do. The company recently bumped starting pay to $9.50, however, those who were at $9.50 did not receive a bigger raise. Even though I have worked for the company for three years, our six new partners make only $.25 less then I do. I have many more responsibilities then new partners and I should be compensated as such.

    There have been many nights where I was unable to take a break. Particularly in the summer when we have customers coming in non-stop. When I've brought this up to our district manager, he simply says "you need to make time". Just yesterday I came in to find my manager and a new partner working. The new partner told me he had felt ill all day. I asked if he had taken a break and he told me he hadn't but he was leaving within the hour. The manager makes people feel uncomfortable when they ask if they can take a break because she has to stop what she's doing to allow this.

    New managers lack the ability to train new people. Instead of taking the time to show new partners how things are done, our manager quickly describes what they need to do (without showing them) and then becomes frustrated when they complete the task incorrectly. Senior partners then have to take the time to demonstrate what they are supposed to do.

    Advice to ManagementAdvice

    Please please take the time to see what actually goes on in your shops. From my perspective, partner's concerns are not appreciated which makes speaking out much more difficult.

    Watch your managers and really see what they are doing to your best partners. If the shop moral is low, there is a reason. People get fed up when they feel that they're not being heard. Take the time to talk to partners. Hear their concerns, and try to do something to improve the work environment.

    Doesn't Recommend
    Negative Outlook
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