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Stripe Reviews

4.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Patrick Collison
5 Ratings
  • Overall great, needs some improvements

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stripe full-time (More than a year)

    Pros

    One of the best groups of individuals out there. It's an honor to work with such smart people everyday and this holds true across vast majority of teams. Majority of people are very collaborative and great at their jobs. The perks are great as well - food, office space, activities, etc. The work is challenging but you have to like the payments space or at least tolerate it as that could be a large part of your day to day depending on your role. The product is recognized by everyone and people are proud to be associated with it.

    Cons

    1. There is very little work life balance on a lot of teams, to the point where I've heard of at least one person who has ended up at the ER recently due to stress-related symptoms. This is an issue that is acknowledged but not much has been done to fix it, with some folks burning out entirely and leaving. 2. No HR means lack of career path/hard to switch teams and if you're unlucky you're stuck with work that you don't want to do under oftentimes an inexperienced manager. Since there's no HR, many times you can't talk about your dissatisfaction with your immediate manager who is the cause of poor WLB due to lack of clear prioritization or whose agenda might be in conflict with your individual career aspirations. 3. Politics - there is a lot of this here due to a lack of structure. Without structure, there is much reliance on social capital and it's becoming a hindrance as the company grows. You have to always know the right people in order to get things done. There is a very clear unspoken power structure in the company, and if you're not part of it then you're out of luck. Right now, it's obvious to everyone that certain people do not need to work much in order to remain in favor with management if they are friends with the right group of people in the "old guard". Anyone who was smart enough to align themselves with the new COO is also in luck as she also has favorites, and is bringing in ex-Googlers into management positions. 4) Salary is low compared to industry benchmarks and depends on how well you negotiated when you got your offer. Although management has tried to address this issue.

    Advice to Management

    The company has the chance to be really outstanding. However, lack of clear structure and experienced managers are standing in the way. There are a lot of people across multiple teams who are on the edge of burning out / unhappy with their roles. Take the time to listen to them, and recognize that the company culture needs to change in order for it to really succeed. Human capital is your most important resource and not enough is being done to keep good people happy. The surface level trappings of success are not enough, we on the inside know what is really happening across various teams and that vital problems (inexperienced managers, WLB, lack of career path, unnecessary politics) are not being addressed. There is a lot of talk on these problems but not enough action.


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