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831 Reviews
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
313 Ratings

    2nd Go Around . . . HORRIBLE . . . Is not strong enough word

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    Former Employee - Financial Services Representative II in Cookeville, TN
    Former Employee - Financial Services Representative II in Cookeville, TN

    I worked at SunTrust full-time (more than 3 years)


    I worked for SunTrust for more than four years. The first time I worked for them I worked for three years and returned and worked for them for a little more than a year. BIG MISTAKE! I worked in the call center and the environment is TOXIC at best. The managers are overworked and mostly not a good fit for their positions. I have worked better than 10 years for another bank. I can tell you in comparison that SunTrust doesn't treat their employees well. I was having a major surgery and was advised to be off work prior to surgery but I didn't want to take the time off. I even committed to working many hours of overtime to help with the work load. As a matter of fact I worked 17 straight days with no time off leading up to surgery. Four days before my surgery I had 45 minutes left in my shift, I was extremely sick all day and felt I had went as far as I could. I went to my manager to let her know I was leaving early for that day and why but she actually guilted me into staying the rest of the shift. I was miserable. During that last 45 minutes I had a monitored phone call that I got a considered 'failed' which never happened to me before. The failure was because I my tone wasn't 'cheery' enough and I placed a customer on hold for too long. The long pause was due to my health at the time. Such a shame. I am a grown woman who never missed work, I was never late and I made my quotas but SunTrust thought their agenda of course was more important than my health.


    I paid for Long-Term disability out of my pocket, I provided three medical opinions saying I was unable to work following the surgery yet my claim was denied and benefits were stopped. SunTrust uses a questionable 3rd party administrator whose job is to save SunTrust money, their name is Sedgwick. Whatever you do, I'd avoid working for any company that used Sedgwick for administration of claims. Then, SunTrust ignores you and puts you out to pasture once they let Sedgwick do the dirty work for them. Why offer a benefit that you are going to do your best to wiggle out of? It is absolutely disgusting. Do a search on the web using Sedgwick and lawsuits and you will see what I mean.

    Advice to ManagementAdvice

    I realize that tardiness and absenteeism is an issue especially in a call center, but how about knowing your workers well enough to know who is a problem and who isn't?. I am a grown woman and I have worked successfully for over 30 years. I returned to SunTrust from another bank who capitalized on my talents. I was a manager and won literally thousands of dollars in cash and prizes working for them. Furthermore, don't put a benefit on the table if you don't want to honor it. The sick pay is on you guys but Long Term came out of my pocket and YOU AND SEDGWICK took my home and vehicles from me after me working all my life to survive. I have never been treated so poorly by a company as I was the 2nd time I came to work for you guys. As far as advancements, there isn't any. There managers are fired as fast as they are hired.

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