SunTrust Jobs & Careers in Cookeville, TN

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SunTrust Photos

SunTrust Headquarter offices located in Downtown Atlanta (Photo attributed to Organicabq)
SunTrust Building
Suntrust Bank offices in Orlando Florida, located in the Suntrust Center at 200 South Orange Avenue (Photo attributed to Imagempt)
A typical SunTrust bank branch, this one located at 4235 University Drive in Durham, North Carolina. (Photo attributed to Ildar Sagdejev)

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SunTrust Reviews

794 Reviews
2.7
794 Reviews
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
297 Ratings
  1.  

    Loved the work but you are told to do one thing while expected to do something totally different.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Cookeville, TN
    Former Employee - Customer Service Representative in Cookeville, TN

    I worked at SunTrust full-time for more than 3 years

    Pros

    Ability to telecommute. Pay wasn't bad, bonuses based on performance.

    Cons

    Too much focus on metrics. While stressing that you have to meet these (you will be written up for not meeting them) and you must go strictly by performance, I had a customer complaint while I did everything strictly by the book (would have failed process quality if I didn't) It all depends on if your manager likes you.

    Advice to ManagementAdvice

    Make a policy and stick with it you can't expect employees to perform at the level you want when the policy changes from day to day, sometimes call to call. Quit taking jobs overseas and expecting employee loyalty when everyone is scared to death if their next call is their last.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO