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Show:  All Results Last 7 Days
8 days ago

Sales Associate Inside Sales Lead Generator (Entry Level)

Support.com Redwood City, CA

In this entry level, high-tech sales and marketing role, you will generate qualified leads for our Inside Sales team via cold calling and account… Support.com


4 days ago

Senior Data Engineer

Support.com Redwood City, CA

• Design and build scalable data infrastructure including storage, analytics and reporting • Work with large data sets of unstructured and… Support.com


8 days ago

Database Administrator

Support.com Redwood City, CA

that span the following areas: • Participates in planning, designing, executing and configuring of databases, including MSSQL, PostGres, and… Support.com


8 days ago

Account Executive - Services

Support.com United States

They must identify and drive opportunities through the business acquisition process from identification to award. Working from a combination of new… Support.com


8 days ago

VP of Marketing

Support.com Redwood City, CA

The Vice President of Marketing is responsible for the strategy, tactics and programs to create interest, demand, revenue and recognition for… Support.com


8 days ago

Director of Customer Success

Support.com Redwood City, CA

Drive Customer Success Outcomes • Increase renewal rates and reduce churn • Influence future lifetime value through higher product adoption… Support.com


8 days ago

Payroll Accountant

Support.com Redwood City, CA

The Payroll Accountant works closely with the accounting, human resources, benefits, legal, stock administration, sales center, and operations center… Support.com


8 days ago

Senior DevOps Engineer

Support.com Redwood City, CA

• Architect solutions around Support.com’s cloud hosted environment including rapid deployment, automation, monitoring and troubleshooting. • Work… Support.com


8 days ago

Vice President, Human Resources

Support.com Redwood City, CA

Reporting to the President and CEO, the Vice President, Human Resources is one of seven key leadership roles on the Executive Leadership Team (ELT… Support.com


8 days ago

VP of SaaS Sales

Support.com Redwood City, CA

As the VPS – SaaS, you will be part of the team that enables Support.com to enter a new phase of growth… Support.com


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Support.com Reviews

312 Reviews
2.4
312 Reviews
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Elizabeth Cholawsky
59 Ratings
  • 1 person found this helpful  

    SDC one of the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Remote Services Technician in Northeast, NY
    Former Employee - Remote Services Technician in Northeast, NY

    I worked at Support.com full-time (less than a year)

    Pros

    Work from home, schedule posted, usually a month in advance, limited growth good work/life (speak with your supervisor). Great training!

    Cons

    Supervisors are constantly monitoring your screen and online activities. Select portions, or clips of your calls, are taken out of context to be used to keep you in control, very easy to be written up by a 'monday morning quartetback' because their matrix system is so full of needless repeating what the customer has said, this is adding to the time the customer has spent on hold..making the person very mad.

    Advice to ManagementAdvice

    Cut the matrix 'fluff', you represent a very interesting client with a history of bad customer relations, we're trying to win back, and retain their services even though they dispise the client. So stop nickle and diming the matrix because the client seems to want it that way, rember the client came to you for help, they need help because they screwed it up, so don't follow everything the failure of a client wants put into the 'script', mininize the bs and help move the customer along without asking and repeating their answers. It only brings us down to the annoying clients level. Grow a pair!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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