Support.com Jobs in Redwood City, CA

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23 days ago

Sales Associate Inside Sales Lead Generator (Entry Level)

Support.com Redwood City, CA

In this entry level, high-tech sales and marketing role, you will generate qualified leads for our Inside Sales team via cold calling and account… Support.com


14 days ago

Full-Stack Web Application Developer

Support.com Redwood City, CA

• Get in on the ground floor of a new SaaS product offering that is changing the way technology support is built into products, managed and… Support.com


23 days ago

Senior Corporate FP&A Analyst

Support.com Redwood City, CA

We are currently looking to add a Senior Corporate FP&A Analyst to the finance team at Support.com. The ideal candidate will be highly analytical… Support.com


23 days ago

Senior Data Engineer

Support.com Redwood City, CA

• Design and build scalable data infrastructure including storage, analytics and reporting • Work with large data sets of unstructured and… Support.com


23 days ago

Account Executive Virtuoso

Support.com Redwood City, CA

for selling Support.com’s award-winning SaaS based tools. In addition, he/she will generate revenue by soliciting and obtaining orders; understanding… Support.com


23 days ago

Security Engineer

Support.com Redwood City, CA

that span the following areas: • Participates in planning, designing, executing and configuring security controls, defenses and… Support.com


22 days ago

Senior Marketing Manager Demand Generation

Support.com Redwood City, CA

• Create strategy for and oversee implementation of multi-channel marketing programs that generate leads and build sales pipeline for Support.com… Support.com


23 days ago

VP of Marketing

Support.com Redwood City, CA

The Vice President of Marketing is responsible for the strategy, tactics and programs to create interest, demand, revenue and recognition for… Support.com


23 days ago

Director of Customer Success

Support.com Redwood City, CA

Drive Customer Success Outcomes • Increase renewal rates and reduce churn • Influence future lifetime value through higher product adoption… Support.com


23 days ago

SaaS Account Manager

Support.com Redwood City, CA

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of Support.com customers with a SaaS product… Support.com


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321 Reviews
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Elizabeth Cholawsky
62 Ratings
  • 1 person found this helpful

    Not satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Technician in Redwood City, CA
    Former Employee - Customer Service Technician in Redwood City, CA

    I worked at Support.com

    Pros

    Work from home. Manageable schedule. okay hourly rate.

    Cons

    No chance for advancement. Support.com is a strong proponent of "Progress for the sake of progressing", that is to say, they will fix things that aren't broken. They will update their day to day practices and sometimes not even send out an email detailing what has changed and why. This causes employees to struggle and supervisor reviews to be unfair. Working for the Xfinity Home tenant, the call volume was often unbearable and led to hours of back to back troubleshooting calls. The work force for that particular part of support.com's contract was very understaffed. Supervisor input was minimal except when dealing out discipline, many times without warning or counsel. Decent job for a short stint. Would not recommend to someone for a career.

    Advice to ManagementAdvice

    Stop changing policies without informing employees. More one on one supervisor/mentor contact. It's not fair to allow someone to think they are operating within parameters and then punish them for something they did not understand.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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