Sutherland Global Services

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Sutherland Global Services Jobs & Careers

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13 days ago

Client Services Associate

Sutherland Global Service Syracuse, NY +2 locations

We're not kidding when we say our people love coming to work. Customer service careers with us are anything but typical. With great rewards and tons… Job Board


13 days ago

Customer Service Call Center Associate

Sutherland Global Service Syracuse, NY +2 locations

We're not kidding when we say our people love coming to work. Customer service careers with us are anything but typical. With great rewards and tons… Job Board


12 days ago

Customer Service Representative

Sutherland Global Service Syracuse, NY +2 locations

We're not kidding when we say our people love coming to work. Customer service careers with us are anything but typical. With great rewards and tons… Job Board


30+ days ago

Subject Matter Expert

Sutherland Global Services United States +2 locations

Sutherland Global Services is searching for a Subject Matter Expert to join our expanding and supportive team. We are looking for a people-person… Beyond.com


18 days ago

Data Analyst

Sutherland Global Services United States

*Sutherland Healthcare Solutions* is looking for a Data Analyst to monitor and forecast call volumes while preparing, analyzing, and balancing… Beyond.com


30+ days ago

Sr Specialist - Quality Analyst

Sutherland Global Services United States

Sutherland Global Services is searching for a Senior Quality Specialist to perform audits and analysis. This exceptional individual will have a… Beyond.com


17 days ago

Specialist - Global Strategy Business Analyst

Sutherland Global Services United States

Sutherland Global Services is searching for a Global Strategy Business Analyst to maintain reporting and analytics for the Global Strategic… Beyond.com


30+ days ago

Customer Service Careers with us are anything but Typical

Sutherland Global Services Syracuse, NY +2 locations

Great rewards. Tons of training. In-house leadership programs. Extraordinary advancement opportunities. Learn… Job Board


28 days ago

Associate Manger - Global Initiatives

Sutherland Global Services India

Sutherland Global Services is searching for a Global Initiatives Associate Manager to act as the primary liaison between public and private agencies… Beyond.com


30+ days ago

Team Manager

Sutherland Global Services United States +3 locations

Effectively Lead a Team of 15-20 members Create an environment oriented with trust, open communication, creative thinking and team effort. Maintain… Beyond.com


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Sutherland Global Services Reviews

573 Reviews
2.8
573 Reviews
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Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
307 Ratings
  •  

    Fulfilled the purpose I was looking for but not a long term career

    Current Employee - Customer Service Agent in New York, NY
    Current Employee - Customer Service Agent in New York, NY

    I have been working at Sutherland Global Services full-time (less than a year)

    Pros

    Work at Home (WAH) opportunities are wonderful, but to stay competitive and to keep top quality people, pay us appropriately. Consider paying commission on sales and/or excellent customer service surveys. There is no reward for excellence in sales nor service. The managers in the chat room are helpful and try to keep the shifts fun.

    Cons

    The pay is unbearably low for the stress of dealing with customers. Sales and service calls are combined and it would be helpful to have reps trained exclusively for sales and exclusively for customer support issues. The metrics and 'rules' are demeaning but that's the way management tries to keep control over Work at Home (WAH) reps.

    Advice to ManagementAdvice

    Pay accordingly for quality reps. Monetary rewards for excellence in sales and service would go a long way in retention and morale.

    Recommends
    Positive Outlook

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