Symantec Jobs & Careers

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28 days ago

Data Center Capacity Planner-Cloud Platform Engineering

Symantec Ashburn, VA

• Update, validate, and evaluate capacity models with the latest internal information to ensure accurate reporting. • Coordinate the establishment of… Symantec


28 days ago

Sr Data Center Technician-Cloud Platform Engineering

Symantec Ashburn, VA

• Experience of prioritising workload in high pressure and time constrained environments. • Knowledge of ITIL or ITIL foundations certified • Ability… Symantec


6 days ago

Sr Princ Network Systems Eng

Symantec Sterling, VA

Design, Architecture and Maintenance • Ownership role as it relates to network engineering, planning and configuration. • Capacity planning for… Symantec


4 days ago

Sr Product Manager

Symantec Herndon, VA

The PM will work directly with the product development and engineering teams to establish an end-to-end technical architecture at a program-level… Symantec


18 days ago

Federal Healthcare Account Manager-VA

Symantec Herndon, VA

• The Sr. Federal Account Manager – is distinguished by their deep knowledge of the IT industry and Symantec’s Information Management Portfolio… Symantec


23 days ago

Federal Business Development Manager-DISA

Symantec Herndon, VA

Drive and help build the Public Sector Strategic Programs business within the Federal government with a focus on DISA. • Position Symantec as a… Symantec


25 days ago

Network Security Architect

Symantec Herndon, VA

The position will be responsible to ensure that the objectives of the MSS Operations group are met. The Network Security Architect will create… Symantec


22 days ago

Principal Security Analyst

Symantec Herndon, VA

of this role are to help customers understand the security concerns and threats relevant to their industries, including but not limited to the… Symantec


10 days ago

Princ Industry Analyst

Symantec Herndon, VA

of this role are to help customers understand the security concerns and threats relevant to their industries, including but not limited to the… Symantec


14 days ago

Federal National Partner

Symantec Herndon, VA

The NPSE reports to the Channel SE Director but works in a matrix capacity alongside the National Partner Account Manager and the National Partner… Symantec


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Symantec Interim CEO Michael Brown
Michael Brown
113 Ratings
  1.  

    Technical Support Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Symantec full-time

    Pros

    - Offers ample learning opportunities
    - Solid products
    - Competitive pay and benefits
    - Relaxed, friendly work environment
    - Dedicated and empathetic Tech Support Reps

    Cons

    - Company has switched CEO twice in a short period of time, and company is lacking consistent direction.
    - Marketing and sales seem to have a less-than-adequate understanding of the products they're pushing and has no idea how to pitch their products. Lacking in at-a-glance product overviews that would normally entice customers.
    - Getting to the appropriate sales reps for buying and renewing subscriptions can be a nightmare for customers. We get angry, frustrated customers wandering into Tech Support all the time.
    - An unfortunate disconnect between departments.
    - Bloated list of products that need to be consolidated.
    - Some product development teams are don't attempt to cater to customer needs.
    - Too much unnecessary spending by upper management that takes away from.

    Advice to ManagementAdvice

    I've thoroughly enjoyed working with this company and hope to continue to do so. Unfortunately, unsustainable marketing and sales practices, wasteful corporate expenditures, and a lack of consistent direction has slowly lead to a less stable workplace and is hurting employee morale.

    1) Hire sales and marketing personnel who know the products they're selling.
    2) Provide simpler purchasing experience for customers. I don't even want to know how many customers gave up on buying our products out of frustration of not being able to reach the right department & getting the right information.
    3) Provide a simpler at-a-glance product overviews that reach our end-users. Enterprise customers will follow where end user interest / awareness takes them.
    4) Cut down on unnecessary expenditures and limit upper management income so that the company won't experience internal hemorrhaging of its finances. Money needs to be spent constructively in a self-sustaining manner.

    Recommends
    Negative Outlook
    No opinion of CEO

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