T-Mobile Customer Service Representative Jobs in Springfield, MO

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T-Mobile Reviews

3.7
2,722 Reviews
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T-Mobile CEO John Legere
John Legere
1,050 Ratings
  • Interesting.. Mixed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier III PDA Tech Representative in Springfield, MO
    Current Employee - Tier III PDA Tech Representative in Springfield, MO

    I have been working at T-Mobile full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I like the idea that you are compensated for how hard you work.. Management can be friendly and easy to understand in most cases.. I enjoy the pay,benefits, and I like my direct Manager.

    Cons

    I dislike some of the policies regarding metrics out of the employee's control.. I don't like the inconsistency in personalities between some of the managers/Senior employees.. Watching some people get promoted despite having a worse performance than other employees.

    Advice to Management

    Try to make the experience for the employees the most fun you can.. The job is stressful and I don't think people off the phones can truly empathize with the people handling it all day long once they no longer "have to" do it themselves.

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