T-Mobile Jobs & Careers in Springfield, MO

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2 days ago

Customer Service Representative – new

T-Mobile Springfield, MO

As America's Un-carrier, T-Mobile US, Inc. (NYSE: "TMUS") is redefining the way consumers and businesses buy wireless services through leading… T-Mobile


6 days ago

Customer Service Supervisor

T-Mobile Springfield, MO

General Care Coaches coach, motivate and inspire their team members to achieve and exceed performance results. Coaches lead a team of approximately… T-Mobile


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  1.  

    I spent almost 8 years working at the Springield, MO T-Mobile Call Center ooverall it was a roller coaster ride of good times and not so good. I worked with many wonderful people, though their were times when I experience working under individuals who lacked a true affinity to the skills of management.

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    Former Employee - Customer Service Representative in Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    T-Mobile pays very well. They pay you relevant to your experience. Their are rarely Any raises but on occassional you could receive a bonus and other perks.

    Cons

    The biggest challenge for me is that when you change schedule and coaches every 6 months, those changes could be a make it or break it situation. If you can maintain good stats, then you can expect you will get the hours you want and the coach as week. A lot of people have difficulty with the hours they work and child care. For me the issue was the need to get a coach who was benificial.

    Advice to ManagementAdvice

    The best advice I can give is an old adage learned all those years ago... Trust in the best intentions - especially of the the employee. All of us want to succeed, and If we are not succeeding. It. Is seldom a problem of will. instead I is the over-complication of the job, brought on by the company. Less overwhelming amounts of policy would be great. Also, make things simple on pp's and features. Lastly, ustomer liked getting their discount for devices. Most would gladly prefer a contract and get a disc phone.

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